general problems of the 2015 Ford Escape - part 1

My 2015 Ford Escape is subject to NHTSA safety recall 25v695/Ford campaign 25sa9 concerning failure of the rearview camera. The recall was filed October 13, 2025. I have repeatedly attempted to obtain the recall repair through authorized Ford dealers in my area, but I continue to be told that the required part is unavailable. I contacted Ford today (10/21/26) asking for assistance in locating a dealer that can obtain the required part and complete the repair. I was once again told that a remedy is not available at this time. I am requesting assistance regarding Ford's inability to provide the recall remedy to replace the camera. Currently, my rearview camera only sporadically comes on, and when it does, the image is upside down.

After close to 4 years of back up cameral problems, the camera has quit working completely. It seems no remedy is available. Back to blind backing.

The back up camera is not working. It glitches and turns off at different times. I saw there was a recall 25sa9 so I took it into the dealer. The dealer inspected it but said that there is currently no remedy. The recall was put out a year ago and there's still no remedy. They said there probably will not be a remedy for another 9 months. I use my car for work and I'm not allowed to use it because of this recall and the recall cannot be removed because there are no parts to replace it with by the dealer and the insurance of my work will not cover it even if it is replaced by aftermarket company because there is still an open recall showing in the database. My only other option is use the car outside of my normal work and put my customers at risk. When I called Ford customer service I was told the same thing. When I requested a rental car they said there is no provision for a rental car to replace my car that I cannot use for even though I purchased it for this reason. I contacted two dealerships and Ford customer service and was told the same thing that they can do nothing at this time because their is no remedy at this time.

Coolant intrusion.

Backing out of parking place at kroger and camera not working almost hit a pedestrian.

Door latch will not close.

I'm simply complaining that parts are still not available. Also, hemmings has sent out a notice to Ford owners about a transmission issue for Ford Escapes and other models. Can you say why this recall is not listed by Ford or NHTSA? thanks. The car belongs to my friend [xxx] here in calhoun. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Sound control module, can't hook up phone for hands free driving.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The vehicle was taken to an independent mechanic and diagnosed with a coolant leak in the engine. The independent mechanic stated that there was coolant leaking into the #3 cylinder, causing the engine to overheat. The contact associated the failure with NHTSA campaign number: 26v011000 (equipment); however, the VIN was not included. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The contact was concerned about driving the vehicle due to a potential fire risk. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention) and 26v011000 (equipment). An appointment was scheduled with the local dealer who confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. Additionally, the vehicle was scheduled to be towed to the local dealer. The manufacturer was not contacted. The failure mileage was approximately 88,000.

(1) what happened? suddenly the rear camera screen went blank. It took me half a second to realize the problem and to react and automatically stepping the breaks. Luckily, there was no one behind the car. (2) what component or system failed or malfunctioned? rear camera view/screen. (3) is it available for inspection upon request? yes. (4) how was your safety or the safety of others put at risk? other people and my self was in very high risk! (5) has the problem been reproduced? yes, many times after the first incident! (6) confirmed by a dealer or independent service center? has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? there is an open recall for this problem already, but Ford dealer refuses to fixed it! (7) were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no warnings, no messages. Rear camera view/screen goes blue and then a warning is shown on the screen.

The Ford Escape was parked in a parking lot and then approximately 10-15 minutes later it caught on fire under the hood.

The back up/rear view camera display a blank or distorted image while in reverse and has reduced and distorted my view of what is behind in not one, but on both my 2015 Fords which have been recalled. I have come close on several occasions to having an accident. I got a letter from Ford confirming both cars are in a recall in October of 2025. We are now 6 months later and the service department at my Ford dealer has no answers. This is insane - 6 moths for both cars and they have no answers!! this is dangerous and it is infuriating that there is still no fix?!?!?!?!? this problem has been going on in both cars now at least 24 months. I want to dump them and never drive a Ford again, but I cannot afford to at this time. Help!!!.

The rear-view camera hasn't worked for several months. I was going to get it repaired until I received the recall letter in October of 2025. I use this when backing up and need to see how far from the vehicle behind me is. Just curious, how long before this has been resolved?.

Upon putting car in reverse backup camera screen shows upside picture. Upon putting car in reverse backup camera screen goes completely black being a senior driver the backup camera system is a huge safety necessity.

The transmission just failed. No warning lights or anything. I was just driving along and it started to flutter then it hesitated and went into limp mode. Took it to the shop and it they said it needs a whole new transmission.

Back up camera is still not working as intended. When backing up camera goes blank. This already an existing recall, but its been a long time since its been issued and I dont think they are trying to remedy it.

A few months ago I received a letter in the mail concerning my vehicles backup camera being requested for a recall and that a replacement will be sent over. At this time I still don’t have the replacement backup camera.

There is currently a recall on the 2015 Ford Escape. Ford has taken too long to make the new parts needed for the back up camera. This is a safety issue as it does check for blind spots. It's been more than 8 months since this recall started.

I am writing this complaint in as it states on the website "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner" to report the incident. In regards to manufacturer recall number 25sa9 and NHTSA recall number 25v695 dated 10/13/25 the recall status is still "recall incomplete, remedy not yet available" regarding this issue with 2015 Ford Escapes. I'm not having this issue directly, but a possibly related issue. My other display screen on my dashboard has completely stopped working, making it so I'm unable to see the current mileage on my vehicle. This is impacting other features on the car but this is the most notable.

The 6f35 transmission in my vehicle is shuddering and it seems like it’s going to possibly mess up my engine or anything else soon. It also jerks a bit forward from 0-25 along with gears slipping. This has almost caused an accident for me.

The back up camera I just picked the date I don’t know what the date was.

A recall was issued on my 2015 Ford Escape's rearview camera. There wasn't a fix for it at the time and over a year later, there still isn't a fix. I have heard nothing new on when to expect it to be repaired. I was originally informed it would be June 2026. I live around a lot of young children and depend on my rearview camera to help me watch out for them. The problem has gotten to where my rearview camera very seldom works at all now. When can all of the Ford owners with this problem expect it to be fixed? thank you.

The back up camera cuts out randomly. Sometimes mid back up. It has been recalled for quite sometime and there is still no remedy available.

My stereo screen went blank and I had a new stereo installed but was told the rear camera in my vehicle is defective and was under recall. When I checked with Ford, I was advised my particular vehicle did not qualify. Also, my instrument panel just went blank. This is a serious safety issue as I cannot see my milage or what gear I'm in. This vehicle needs to be a part of the ongoing recall for rear view camera and the dash should be looked into further as well.

The rear view camera on my vehicle has not worked for months. 99% of the time I reverse, camera is blacked out and says to visit dealership. The 1% that it works, half the time it'll show an inverted view. This is related to recall 25sa9/25v695. Parts have been unavailable since October 2025. I explained this to Ford customer service and they advised me to take it to a dealership to get it repaired and look for reimbursement once parts are available. This suggests dealers can source replacement cameras when customers pay out of pocket, but Ford is not prioritizing free recall repairs, leaving owners with a known safety defect for months.

I received a recall notice for my car in oct 2025 that the rear-view mirror may go blank while using it. This has happened on several occasions while I am driving in reverse and using the review view camera for guidance- it either goes blank or reverts to my entertainment screen while in use. I contacted palmetto Ford in June 2026 to get this recall fixed but they stated the parts are still not available, they do not even have a replacement part number, nor do they know when this remedy will be available. I believe this is an unreasonable time frame to have a safety recall issue resolved and with no resolution date in sight.

The rear camera showed " unavailable" on the center display screen so I had to get this fixed and I paid $658. 34 to get this fixed because the recall informational stated that "Ford motor company is working to provide parts for this repair. When the remedy becomes available, Ford motor company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge" I was unable to wait for this important safety feature's parts to "come available" - not even sure what that is supposed to mean, but I would like reimbursement for this expense and not sure how to go about it.

Received " important safety recall'" dated October 2025. I year later still not repaired.

Recall 25v695 rear backup camera is not working half of the time-totally black screen. Received recall notice in October 2025. Called Ford in October 2026 (a year later) and was told parts still not available and they had no idea when they would be available. This is unacceptable. I believe a year is adequate time to correct this issue. I would like to file a formal complaint.

The rear camera goes in and out all the time. Sometimes it doesn't work at all! such a safety concern that needs to be addressed!.

Rear view camera is unavailable on center display screen. Nhtsa recall # 25v695.

This complaint form is in regards to the backup camera. In the last six months I had intermittent loss of its function while backing up. However the problem in the last month is now a persistent loss of the image when backing up. It may function at the start of going in reverse, then all of the sudden it will go out. This is scary for the first thought is you hit something, even if you didn't hear any noise. I greatly rely on the camera for I always try to back into parking spots. It will happen in any type weather, sometimes the screen just does not change, other times it may just be black, and other times will have a yellow triangle warning that it is not working properly. I have not had any incidents or accidents which may have caused the camera to malfunction.

The backup camera in my vehicle displays an inverted and distorted image, identical to the defect described in Ford’s existing recall. However, my vehicle has been excluded from that recall, and Ford has refused to repair the issue. This defect creates a significant safety hazard by impairing rear visibility and making backing up more dangerous. Because federal law requires a functional backup camera in this type of vehicle, I believe my vehicle should be included in the recall and repaired by Ford.

The back up assist camera only works part of the time. It will come on for a few seconds and then go off.