Storage Evaporative Emissions Canister problems of the 2015 Ford Escape

The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vapor canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to customer satisfaction program: 24n07. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 60,000.