Steering Column problems of the 2011 Ford Escape Hybrid

I was driving out of a parking lot (going very slow) when my steering wheel started to shake and I could not move the steering wheel right or left it was frozen my entire dash board lit up. I quickly turned off the car and turned it back on - my steering wheel was still shaking but not as much and my dash had the tcs code on. I took it to Ford dealership right away and the car was difficult to drive made me so nervous. At a stop light I threw it in neutral and that did seem to help and got rid of the constant tsc light on the dash and the car drove a little smoother to the dealership. The dealership said that I need a new steering wheel column along with torque sensor and software update. I asked if this is from wear and tear and they said no just a faulty malfunction to the tune of 2036 dollars. I have a Ford escape 2011 with 84,000 miles on it only serviced at Ford for it's life. I have a case number with the Ford regional service manager who will decide if they will take care of this since there is a recall for this same problem(14s05) for over a million Ford escapes and mariners 2008-2011. The recall does not include the hybrid but there are so many less hybrids out there so they are not included. However I had a throttle problem a couple of years back where my car would stall out going 60 miles and hour super dangerous. There was a recall for Ford escapes for the throttle but not the Ford Escape Hybrid however they did cover the repair since it was the same problem existing in my car. I am hoping they will cover this again since it is the same problem (ie recall) of the Ford escape and mariners 2008-2011. Also this is so dangerous thank goodness I was not on the highway because there is no way I could turn that steering wheel!.

The steering wheel loses power while the vehicle is in motion. The vehicle needs to be turned off and restarted again to fix the problem. This problem often happens in cold weather and usually in the morning. The steering wheel also makes a weird sound before it loses power. I have friends who have the same vehicle but of different year and they had to replace the whole steering column.