Table 1 shows one common power train related problems of the 2021 Ford Escape Hybrid.
| Problem Category | Number of Problems |
|---|---|
| Power Train problems |
Within the first minute of engine start there is a high-voltage buzzing sound following with a minor smoke smell coming either from the engine bay or back of the car. You could hear this sound from outside, especially my neighbors witnessed the sound from the sidewalk. When it happens it suddenly loses power and control of the vehicle. I reported this issue to Ford helpdesk but they mentioned there was no recall for my VIN. It almost feels like it would electrocute someone.
On Saturday at approximately 8:25 p. M. , my 2021 Ford Escape Hybrid sel abruptly entered limp mode while traveling on a major highway. The vehicle's speed rapidly dropped from approximately 60-65mph to 20 mph in heavy, high-speed (many driving over 70mph)traffic. I immediately activated my hazard lights and exited the highway at the first opportunity, narrowly avoiding a serious fatal collision. Today, crossroads Ford in apex, north carolina, informed me that the issue was caused by a faulty engine sensor. Given the severe safety hazard this created and the existing recalls associated with this vehicle model, I am requesting that this matter be fully addressed. I am currently being told that I will be required to pay for these repairs out of pocket, which I do not believe is appropriate for a critical safety failure. Thank you for your prompt attention to this urgent matter. I look forward to your response regarding how this issue will be resolved.
I own a 2021 Ford Escape Hybrid sel, VIN [xxx]. The vehicle currently has approximately 104,708 miles. The vehicle has developed a shuddering, vibration, and chatter condition during low-speed turns, parking maneuvers, backing up, and other tight turning situations. The condition is most noticeable while turning in parking lots and at low speeds. The vehicle was inspected by a Ford dealership while it was being repaired for a separate engine concern. During that inspection, the dealership diagnosed a rear differential/internal clutch concern and provided an estimate of approximately $2,709 for repair. After receiving the diagnosis, I learned that Ford issued TSB 25-2351 regarding low-speed turning chatter, vibration, and shudder concerns on certain Ford escape vehicles. My vehicle is experiencing symptoms consistent with those described in the bulletin. In addition to the vibration and chatter during turns, I have also noticed abnormal noises from the vehicle during low-speed maneuvering and when shifting into park. The condition appears to be worsening with continued operation. I contacted Ford motor company and opened a customer assistance case regarding this concern. I later contacted Ford again to update my case and advise them that my vehicle is experiencing symptoms consistent with TSB 25-2351. Ford advised me that there are currently no recalls, special coverage programs, or customer satisfaction programs available for my VIN. I was advised to keep my repair records and receipts in the event a future recall or reimbursement program is issued. I am submitting this complaint so that this issue can be documented and evaluated. I am concerned about the continued deterioration of the rear differential or rear drive unit components and the potential impact on the safe operation and reliability of the vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The contact owns a 2021 Ford escape. The contact stated that while driving approximately 45 mph, the vehicle suddenly decelerated and failed to properly accelerate while depressing the accelerator pedal. The vehicle was parked on the side of the road and was later towed to the local dealer. The vehicle was serviced by the dealer. No further information was available. The contact stated that after retrieving the vehicle, the vehicle unintendedly accelerated and erroneously accelerated into an intersection. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 50,000.