Power Train Related Problems of the 2021 Ford Escape Hybrid

Power Train problem

I own a 2021 Ford Escape Hybrid sel, VIN [xxx]. The vehicle currently has approximately 104,708 miles. The vehicle has developed a shuddering, vibration, and chatter condition during low-speed turns, parking maneuvers, backing up, and other tight turning situations. The condition is most noticeable while turning in parking lots and at low speeds. The vehicle was inspected by a Ford dealership while it was being repaired for a separate engine concern. During that inspection, the dealership diagnosed a rear differential/internal clutch concern and provided an estimate of approximately $2,709 for repair. After receiving the diagnosis, I learned that Ford issued TSB 25-2351 regarding low-speed turning chatter, vibration, and shudder concerns on certain Ford escape vehicles. My vehicle is experiencing symptoms consistent with those described in the bulletin. In addition to the vibration and chatter during turns, I have also noticed abnormal noises from the vehicle during low-speed maneuvering and when shifting into park. The condition appears to be worsening with continued operation. I contacted Ford motor company and opened a customer assistance case regarding this concern. I later contacted Ford again to update my case and advise them that my vehicle is experiencing symptoms consistent with TSB 25-2351. Ford advised me that there are currently no recalls, special coverage programs, or customer satisfaction programs available for my VIN. I was advised to keep my repair records and receipts in the event a future recall or reimbursement program is issued. I am submitting this complaint so that this issue can be documented and evaluated. I am concerned about the continued deterioration of the rear differential or rear drive unit components and the potential impact on the safe operation and reliability of the vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).