Hatchback/liftgate Support Device problems of the 2007 Ford Expedition

The contact owns a 2007 Ford Expedition. The contact heard a loud noise coming from the vehicle while it was parked and unoccupied. The liftgate hydraulic cylinder exploded into small pieces even though the liftgate was not engaged. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 85,000.

The contact owns a 2007 Ford Expedition. The contact stated that while the lift gate would open without warning, it shut with a lot of force. The contact has taken the vehicle to a dealer who informed the contact that the two arms on the lift gate needed to be replaced. The contact has not had the two arms replaced. The contact called the manufacturer regarding the lift gate and they informed the contact that a service representative would notify him. The contact has not received a call from the service representative. The contact is concerned that someone could be injured by the lift gate. The failure mileage was 45,000. Updated 11/16/10.

We purchased a used 2007 Ford Expedition el with 40,000 miles on it from a certified Ford dealership. After a few months we noticed that the paint on the hood and the liftgate was bubbling. We took it to the dealership and they said the paint was oxidizing, not rusting. The dealership tried to file a claim under warranty but it was denied. We have tried a second time and waiting to hear back. A vehicle with a $50,000 msrp that has the paint bubbling off after 2 and a half years is terrible. I will think twice before purchasing another Ford product.