Air Bag Not Deploy problems of the 2008 Ford Expedition

Tl- the contact owns a 2008 Ford Expedition. The contact stated that while driving approximately 10 mhp, at a stop light the contact crashed into a flat bed towed truck without warning. The contact stated when pressing accelerator pedal the driver air bag did not deploy, but passenger side did deploy. There were no injuries. A police report was not file. The vehicle was towed. The vehicle was taken to the independent mechanic. The vehicle was not diagnosed or repaired. The vehicle was taken to dealer wayne akers Ford located at (2000 10th Ave n, lake worth, FL 33461 (800) 749-8875) and refuse to fixed vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,517. As.

Traveling at 55mph going east-a truck with trailer was traveling west carrying those large round hay bales one of the hay bales fell off. The hay bale hit the pavement right in front of me and I was unable to avoid hitting the bale. There is extensive frontal damage, windshield smashed in continued on top of my vehicle damaging the roof. The driver and passenger door did not open- I had to kick the passenger door several times to be able to get it open just enough to get out of the vehicle. None of my airbags deployed and my seatbelt did not lock up. I had my seatbelt on at time of crash but when vehicle was towed away to a body shop (I do not know yet if they are going to total it, some seem to think so) I asked the gentlemen why my airbags did not deploy, he said I should contact Ford. I then asked him why my seatbelt did not lock up (I hit the steering wheel) he went over to the seatbelt-it was still pulled out some but he was able to pull it and it retracted back. He said I should contact Ford about that as well. My concern is that I feel that my airbags should have deployed with this accident and I definitely think my seatbelt should of locked out. This issues has not been resolved because the insurance adjustor needs to make a decision as to whether they are going to fix this or total the vehicle. This is very concerning to me. I did not go to the hospital at the time of the accident but went later that night due to pain in my neck, chest, left hip and knee along with left thumb.