general problems of the 2013 Ford Expedition

The contact owns a 2013 Ford Expedition. The contact stated that while driving at various speeds, there was an abnormal tapping sound coming from the passenger’s side of the engine compartment. The vehicle was taken to the local dealer who replaced twelve rocker arms from the passenger’s side of the engine, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 95,833.

2013 Ford Expedition limited 5. 4 engine. The vehicle was purchased new with an extended warranty with all services performed by Ford dealer. On or about [xxx], with no warning or indication of problem the vehicle experienced what was determined to be a catastrophic internal engine failure, with only 93840 miles. The engine problems were known by Ford motor company as replacement engines had design changes and modifications. The engine failure resulted in an immediate stop, which occurred on a 4-lane state road with a fifty-five mph limit. Fortunately, no vehicles were in close proximity at the time. Dense traffic, at speed, could have resulted in a multivehicle accident. The vehicle required flatbed towing to a service center. Ford motor company has not taken action (recall) to address the engine problems, nor has Ford offered reimbursement to customers for replacement engine cost. Ford motor company receives the defective engine back when a replacement engine is purchased. The cost was near $8k. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle suddenly loses power the wrench light comes on and the vehicle will not go when pushing the accelerator. The vehicle has to be turned off and restarted before it becomes mobile again.

While driving at a high speed (highways, interstate, etc) the vehicle stutters - almost like an extreme downshift. Dealer performed a lead frame recall repair to the transmission but the vehicle continues to do it. It causes extreme anxiety to the driver and passenger, especially when it happens in the "middle of nowhere".

The number four spark plug issue with the 5. 4l v8 engine and phaser caused my engine to fail. This is the second Ford vehicle that I have owned that this happened to and Ford has done nothing to resolve this long known issue with the phasers and number four spark plugs. Please help small business owners who depend on vehicles. Ford needs to either pay for replacement motors or something. I spent $5000 on a new motor and Ford told me it is a known issue and to contact your agency as it is under investigation.

The contact owns a 2013 Ford Expedition. While driving approximately 73 mph with the cruise control activated, the service indicator suddenly illuminated and the vehicle lost power and reduced speed. The driver coasted to the side of the road and stopped the vehicle. The vehicle was towed to the dealer where it was diagnosed that the throttle body was faulty and needed to be replaced. The vehicle was repaired and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 32,000.

The throttle is erratic. Sometimes acceleration from a stop is smooth and sometimes its as if the throttle is binding against something. Other times the throttle is depressed and nothing happens until the vehicle suddenly lurches forward. The last episode was pulling into a parking place and the engine suddenly went into idle. I mashed the gas more and more and it suddenly almost lurched over the curb. I have had it to[xxx] in plano texas on several occasions, even leaving it for several days for them to drive. They changed several items on the transmission, but in the last few days it has worsened(more frequent). There are no error codes, but it is becoming unsafe to drive. I have to leave the car with a parking valet when my wife receives medical treatment and this could be problematic. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).