Automatic Transmission Control Module problems of the 2018 Ford Expedition

2018 Ford Expedition max 4wd; for the last 4 years I have consistently (1-2x a year) brought this car into a Ford dealership for the transmission failing to go into gear at random times while driving under normal conditions. Even though multiple TSB's had been sent out, they "couldn't replicate" or "no codes found" or "the transmission tech is 4–6 weeks out". . . Nothing was done. Twice while merging into on coming traffic the transmission has been stuck in a gear, will not accelerate or go, and the entire dash illuminates with all the flashing symbols. I'm just glad my children were not in the car with me. It was terrifying. Now, the week of may 18, 2025, I'm back for my annual transmission issue as it stalled on 4/26/2025, and I almost was hit by an 18 wheeler, the Ford dealership said "you need a transmission overhaul, tcm reprogram, and there is internal failure, the cdf drum comes apart and Ford is aware they have a faulty seal. " the total to fix is $8,214. 25 and guess what, none of it is covered. I have kept my vehical serviced and always taken care of it. But I will have to pay the price to fix it, or worse if there is a car accident.

I am writing to express my dissatisfaction with the response I have received regarding the cam phaser replacement for my 2018 Ford Expedition. Why is my vehicle not covered under the cam phaser customer satisfaction program 21n03, where 100% of the amount was covered under this program. I had my vehicle diagnosed from malloy Ford with TSB 23-2148 vcts replacement. My vehicle has extremely low mileage for being a 2018 with only 44,000 miles. After contacting Ford motor company’s customer service, I was informed that the faulty cam phasers on my vehicle are not showing under the field service action report. I am aware that for the cam phasers to be marked as faulty within the field service action (fsa) records, the issue must first be diagnosed and repaired under the 21b10 powertrain control module (pcm) program for the cam phaser rattle. Once this procedure has been performed, if the problem persists, the cam phasers can then be replaced under customer satisfaction program 21n03 – cam phaser replacement. Despite this clarification, I remain extremely dissatisfied with the outcome the NHTSA and Ford motor company has done to remedy this issue for millions of customers. I believe more can be done to address this issue promptly under the know customer satisfaction program 21n03. The rattle from the cam phasers remains a persistent problem and has not been resolved. More needs to be done to help the millions of customers that are experiencing these issues and help them to avoid the outgrows repair bills only caused by Ford motor company using cheap parts. Please help remedy this situation.

The contact owns a 2018 Ford Expedition. The contact stated while driving under 35 mph, the transmission was shifting hard and hesitating between gear. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission control module (tcm) needed to be replaced; however, no repairs were completed. The vehicle was then taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 69,000.

The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle and driving at an undisclosed speed, the vehicle made rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to customer satisfaction program: 21n08 (pcm reprogram due to engine shudder) and that the cam phaser also needed to be replaced. However, the dealer informed the contact that the manufacturer declined the repair due to the vehicle's salvage title. The manufacturer was made aware of the failure and declined the replacement part due to the salvage title. The failure mileage was approximately 48,000.

Driving thru atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . Next time it lunged forward . I notice the vehicle shutters between 20-30mph tried to get a appointment with Ford nothing available till August . Went to panama city shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? call Ford they said needs pcm reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her . Said you need to get it in right of way . Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues.