Rear Suspension Shock Absorber problems of the 2018 Ford Expedition

I took my 2018 Expedition (with 40k miles on it) in last week because the ride has been really bouncy lately during normal street and highway driving and my wife and kids have complained. I have noticed the bounciness too while driving. This is a new phenomenon for my vehicle but in researching online is not a new issue and Ford is aware, just not doing anything about it. There are 7 (now 8) complaints about struts/suspension for the 2018 Ford Expedition. More detail is below. The dealer called me today (six days after dropping it off) and says all four of the strut assemblies need to be replaced because they are leaking and it will cost ~$1700 plus tax. I said struts are covered under my premium care extended warranty (not to mention I am just past 36k miles for normal warranty - so it could be an after warranty item too as I've never replaced struts on any car). When the service department went to enter the strut code into the extended warranty system, struts aren't an option code, but shocks are. The problem is shocks aren't covered and they can't find a code to get the strut assembly covered. The only parts that Ford sells for the suspension are labeled shock absorbers, and struts are not a sold option. The dealer thinks Ford should cover as they believe it falls under the warranty . My premier care contract and the premier care brochure says struts are covered, as well. It appears Ford is trying to avoid responsibility. So I have authorized the repair so the car is driveable (I am getting brakes and normal maintenance done too). Not to mention I am supposed to drive my son to college on Friday. This is causing me to rent a suburban and shell out another $400 for that pleasure.

Vehicle as delivered new from the factory had a very loud and distinct clunking in the rear suspension when driving. It clunks repeatedly with each downshift of the 10 speed transmission and once very hard upon acceleration. It was later determined that the rear differential retainer bushing had been left loose and not fully installed, allowing the whole rear suspension system to rotate when it should have been fixed. This resulted in premature tire wear and apparent fluid loss in the shock absorbers. The end result is a vehicle that has a very harsh ride.

Tl the contact owns a 2018 Ford Expedition. The contact stated that the rear shock absorbers were defective and caused the rear of the vehicle to bounce when driving over a pothole. The vehicle's rear would also bounce sideways when making turns. The vehicle was taken to hixson Ford of alexandria (2506 s macarthur dr, alexandria, la 71301, (318) 448-0871) where the rear shocks were replaced with new ones under the warranty. The manufacturer was not contacted. The failure mileage was 6.