Sun/moon Roof Assembly problems of the 2018 Ford Expedition

The contact owns a 2018 Ford Expedition. The contact stated that the sunroof made a grinding sound while retracting and failed to close properly. Additionally, the slide cover was unable to close as designed. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact believed that the failure was related to the sunroof motor or the gears, or both. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed and attempting to stop the vehicle, water started to enter through the instrument panel. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the tracks on the moon roof had failed and needed to be replaced; however, the moon roof was re-sealed as a temporary fix. The vehicle was repaired. The contact was concerned that the failure would reoccur. The manufacturer was notified of the failure and the contact was informed that half the cos would be covered. The failure mileage was approximately 51,271.

The contact owns a 2018 Ford Expedition. The contact stated that he had taken the vehicle to the dealer on four separate occasions due to moisture leaking from the panoramic sunroof. Due to the failure, the roof headliner needed to be replaced a second time. The contact stated that the panoramic sunroof had never been used and had remained covered. The manufacturer had been notified of the failure and referred him to the NHTSA hotline. The vehicle was not repaired. The failure mileage was approximately 20,000.