Table 1 shows two common lane departure related problems of the 2023 Ford Expedition.
| Problem Category | Number of Problems |
|---|---|
| Lane Keep Navigation System/software problems | |
| Blind Spot Detection problems |
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was unknown.
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include adaptive cruise control, automatic emergency braking, blind spot warning, forward collision warning, lane departure warning, lane keeping assistance, parking collision warning, and rear cross traffic warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the image processing module a (ipma) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in special service message (ssm 53419), which identifies ipma software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.