Sun/moon Roof Assembly problems of the 2024 Ford Expedition

Sunroof exploded while driving down the road.

The contact owns a 2024 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the roof of the vehicle. The vehicle was taken to the local dealer, who determined that the panoramic sunroof brackets had fractured and needed to be replaced. The brackets were replaced; however, the failure later reoccurred. The contact was informed by the local dealer that the sunroof glass was too heavy for the brackets used to secure the sunroof. The contact was concerned that once the vehicle was repaired, the failure would likely recur. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10,000.