Table 1 shows one common seats related problems of the 2025 Ford Expedition.
| Problem Category | Number of Problems |
|---|---|
| Seats problems |
I own a 2025 Ford Expedition max platinum ultimate. The second-row passenger-side seat has repeatedly failed to latch securely to the floor after being moved/folded. This problem has occurred multiple times. The vehicle has previously been taken to the Ford dealer for the problem, and repairs have been attempted. I have also previously been charged approximately $500 for a repair related to this recurring seat-latching issue, when the dealership blamed trash from the kids causing the issue. The condition has now occurred again, and the vehicle is displaying a warning indicating that the second-row seat is not properly latched. I am concerned this is a serious occupant-safety issue. A passenger, including a child, could potentially occupy the second-row seat while the seat is not securely latched to the vehicle. In a sudden stop or collision, an improperly secured seat could move and potentially cause injury. Ford has also issued ssm 54355 addressing certain 2025 Expedition/navigator second-row seats that may not return to the latched position following easy entry operation. Given the repeated failures on my vehicle and the current seat-latch warning, I believe this condition should be investigated as a potential safety defect. The failure has occurred repeatedly despite previous repair attempts.
The metal emblem on the driver and passenger seats continuously pulls my hair. I believe it is the emblem itself (sharp lettering) and not how it is adhered to the seat. I am unable to drive the vehicle with hair down.
Long hair(wife and daughter) gets stuck and pulled out by the platinum badging in the seat back.
Hair gets stuck in the platinum emblem on the seat.
The seats have metal emblems on them that pull your hair. It is not safe to be driving and have something pull your hair. It hurts!.
Front seats have metal "platinum" badges at about shoulder level. Badges have gap between badge and seat surface. Longer hair (below neck/ shoulder length or longer or hair in pony tail) gets trapped between badge and seat. This condition causes hair to be pulled and/or cut off. It's a painful distraction while driving and also when trapped, impairs head movement while vehicle is in motion. Tried to reach out to Ford, but being ignored. May cause a collision and it causing personal injury repeatedly. Date of incident recorded in this form is inaccurate in that it has not happened just once - rather it happens every day the vehicle is in use, repeatedly. We put this issue out on facebook and it appears many consumers are having the same problem. Its not isolated. It's a design defect affecting all vehicles with this badge. Very poor design to incorporate a pinch point and cutting edge into a seating surface. Drivers or front seat passengers with short hair may not be affected. Everyone else is.