Two problems related to brake grinding noise have been reported for the 1999 Ford Explorer. The most recently reported issues are listed below.
Consumer took vehicle to the dealership to have the brake pads replaced on July 15, 2002, however while on her way home there was still a rubbing/grinding noise, consumer returned to the dealership on July 23, 2002 because of the continuing noise, but the technician stated he could not find a problem, consumer returned again because the noise had become worse, the vehicle was making a noise whether the brakes were being applied or not and was very apparent at 30 mph, consumer then received a call from the dealership stating that they had possibily ruined the bearings when the rotors were being turned, consumer was also informed that the rotors were improperly machined and if they were to re-cut them it would take them out of regulation thickness, consumer is seeking reimbursement for the rotors, because they were not needed until they were machined improperly.
While driving, a grinding noise can be heard and the brake pedal has to depressed almost down to the floor to stop the vehicle. The dealer has attempted to repair the brakes six times; cause of problem has not been determined. Please provide further details.