Radio/tape Cd Player problems of the 2000 Ford Explorer

The display on my Ford Explorer radio quit working, the radio/cd/tape all is working properly, but the display light is gone. After informing my mechanic, I was directed to a specialty shop, that works on radios for vehicles. Three seconds into my phone call with them, they let me know they work on up to five Ford Explorers a day, for this same problem. They said it would cost $125. 00 to fix this, they also said Ford was aware of this problem and has issued a kit to "fix" these radios. This to me should be a recall. But, as I was informed this "problem" is not a danger to the consumer, so we should pay out of our pockets. I've never experienced any problems like this before, and maybe I'm informing the wrong people. If so, please direct me in the right direction with this complaint. Thank you for your time.

Recently purchased 2000 Explorer XLT. Radio light goes on/off intermittently, sometimes not working for hours! also,when cds are ejected, they are hot to the touch.

When I bought my 2000 Ford Explorer XLT 4dr the radio display on the mach rds cd/tape radio did not light up. The dealer said he fixed it and indeed it worked for about five minutes after I drove off his lot. I did some research into this problem and have discovered that it is a common problem with this type of oem radio. . Read more...

My Explorer's radio and clock were intermittently shutting off, no they are completely out. Took into dealer who seemed quite familiar with the problem, but was unwilling to fix it. Gave me the number of some radio repair shop. I didn't go. Seems like this is a common defect that Ford should fix at no cost. Anything I can do?.

Radio lights and clock just went out-will come on when cold---many people are experiencing same problem --Ford says replace radio--for $650. People have done this and still have it go out again--radio lights and interior lights should work for more than 2 years.

My radio lost all the lights to it. . The display lights for the radio no longer works. Apparently Ford knew of this defect as hundreds of owners complained as early as 2001 (one year after the car was sold). I complained and they said I would have to pay for a new radio. Seems they should have replaced the radio back when they saw the problem in 2001 while still under warranty.

Consumer has had a lengthy history of service work performed on this vehicle since day of purchase, problems are centered around the stereo unit. The unit would make cd's and tapes so hot that they burn when touching them to remove from stereo system. (attorney on behlaf of client.