Three problems related to front seat head restraint have been reported for the 2002 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2002 Ford Explorer based on all problems reported for the 2002 Explorer.
I purchased a 2002 Ford Explorer XLT with the sport bucket seats. These seats have no head rests and offer no protection to the back of my head. A week after I purchased vehicle Ford offered a 2002 and 1/2 that has head rests in the bucket seats. Ford would not switch seats to insure my safety against whiplash. I feel the sport bucket seats I have are not safe and should be replaced.
If a person taller than 5'7 enters into this sport utility vehicle, the head restraint comes to the base of the neck right at shoulder level. Upon possible impact the drivers/passengers head will snap back and break. Also because of the seat height even at its lowest position, the driver and passenger's head touches ceiling of interior of the car. We do not feel safe driving this vehicle. The seat needs to be changed thank you.
Front seat has no head rest support. If consumer was hit with airbag neck would break. Please provide any further information.
| Seats problems | |
| Front Seat Recliner problems | |
| Mid/rear Seats Assembly problems | |
| Front Seat Head Restraint problems | |
| Seat Broken problems |