155 problems related to hatchback/liftgate hinge have been reported for the 2002 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2002 Ford Explorer based on all problems reported for the 2002 Explorer.
Rear hatch hinges popped off of bolts, known problem, recalled some vehicles, did not notify every owner. Will not pay for repairs.
Contact stated there was a recall on the liftgate strut, and repairs were done. But on three different occasions the part popped off, on the fourth occasion the part broke again. Ford refused to pay for another repair.
Vehicle was parked in front of the residence and driver lifted up the liftgate and glass shattered. Driver took the vehicle to the dealer, and mechanic determined that the liftgate glass needed to be replaced.
Nhtsa recall campaign 04v442000/rear concerning liftgate glass. This vehicle was not included in the recall due to VIN. However, both hinges were fractured, and the glass fell out of position.
The contact owns a 2002 Ford Explorer. The contact stated that the hinge in the rear liftgate was fractured and the liftgate would not remain in place. The vehicle was repaired under NHTSA campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) yet the failure recurred. The dealer advised the contact that he would be liable for repairs. The manufacturer was not notified. The vehicle was not further repaired. The failure mileage was approximately 60,000 and the current mileage was approximately 115,000.
Nhtsa campaign number 04v442000/rear liftgate glass. The consumer received notification from the manufacturer regarding the recall on the lift gate. Parts to repair the recall will not be available for at least 5 months. Now, the lift gate has crashed and broken and the dealer is telling the owner that the vehicle is 4000 miles out of warranty and the owner will have to pay out of pocket. Provide further details. The recall part was not available. The hatchback slammed down and broke the back panel.
Recall campaign: the consumer received a recall notice(04v442000) rear liftgate glass. No parts available.
I own a 2002 Ford Explorer xls bought new from the dealership. There was a recall issued in October 2004 for the rear lift glass hinge (04s20). I have been waiting over 2 months for parts to be available. It was finally repaired on 1/6/05 at keating Ford dealership. Today 1/9/05 my wife had driven to the gym and was called to the front desk. Crackling had been heard by fellow gym members prior to the rear glass shattering to pieces and metal frame is buckled. No evidence of vandalism was present. The new parts must have been defective or installed improperly. I have filed a claim with my insurance company, liberty mutual. The representative stated she had a call a few days ago about a similar incident from another Ford Explorer owner. I have contacted my dealer and left a message but unfortunately, being a Sunday, it is closed.
The parts have not come in for the liftgate rear glass brackett NHTSA recall 04v442000. Manufacturer does not know when the parts will be made available.
Recall campaign: the consumer received a recall notice on the strut mounting brackets (04s20) but hasn't been able to have them replaced due to lack of parts. (recall# 03v094000).
Crack in rear liftgate due to the misalignment of the hinges which led to the window not being able to close correctly.
This started in October 2004 and we still on January 19th haven't gotten any repairs made to our vehicle. I have a written statement that wouldn't fit here that I would love to send you with all the details. Please allow me to fax or mail it in.
There is a crack in the plastic just under the liftgate glass down to the liftgate handle. It just appeared on a cold morning in new jersey with nothing done to cause it. I know Ford makes vehicles that can withstand the cold without cracking, right? hopefully, this will not affect the sturdiness of the rear glass. Because the vehicle has 37000 miles on it, Ford would not fix it. Not the way to get return customers.
Recall 04v442000 concerning rear liftgate glass. After recall repairs were made the rear glass shattered while opening the liftgate. The vehicle is at the dealer.
Nhtsa recall campaign 04v442000; Ford issued a rear liftgate recall. This vehicle was included in the recall, but the vehicle was not repaired in a timely manner. As a result, the liftgate broke. Manufacturer was contacted by owner.
Recall campaign 04v442000 concerning rear liftgate glass. Consumer was unable to get the dealer to honor this recall since mid December 2004. Dealer kept insisting that no parts were available.
The parts to perform the rear liftgate glass recall 04v442000 weren't available on the dates indicated in the recall letter. The dealership nor the manufacturer had any indication on when the parts will be available.
No parts were available for recall 04v442000 concerning liftgate glass. Dealership was aware of the problem. Mallen, 440-442-8000.
No parts were available for recall 04s20 repairs concerning liftgate window. Dealership was contacted. Family Ford 973-347-5379. Recall campaign; NHTSA campaign id number : 04v442000.
My children and I went to the bowling alley and my son went to the back of the vehicle to get his bowling ball bag and when he went to close the liftgate it shifted to the left and exploded around him. I took vehicle to fritts Ford Saturday to have it looked at. The service manager told me that Ford was not responsible because the glue holding the hinge was still there and that there was damage on the panel and it had broken the glass inside the panel where we could not see it. The damage he "saw" was 2 superficial scrapes on the paint, there was not any dents, creases or bowing of any kind to the panel. Even though I had done my research on this site and knew that there was a problem with the struts, I could tell that this man would not listen to me and I would not get it repaired there. I have since taken my vehicle to raceway Ford and am waiting for the advisor to call me back. At raceway they acknowledged there was a recall and seem willing to help me.
No parts were available for recall 04v442000 concerning rear liftgate glass. Sarasota Ford, 941-366-3673.
Nhtsa recall campaign 04v442000 concerning rear liftgate glass. No parts available.
The parts to perform the rear liftgate recall 04v442000 has'nt been available for 3 months, and the dealership didn't know when they would become available.
04 v 442 000/rear liftgate glass: the consumer was unable to get the dealer to honor the recall.
Nhtsa recall 04v442000 on the rear liftgate glass. Dealer refused to honor the recall because the computer showed that the VIN number was not part of the recall. However, consumer received the recall notice .
The consumer received recall campaign #04v442000 in October of 2004 regarding the liftgate. She continued to contact the Ford dealer and the manufacturer. The recall repairs had not been performed as of yet because there were no parts.
Consumer stated a recall for the liftgate has was issued. When the consumer attempted to set up an appointment dealer stated the part was not available, and they did not know when it will be available.
While the vehicle was parked consumer was closing the rear hatch and the entire window shattered. Consumer contacted the manufacturer, and although the ball and socket joint to the hatch window was recalled, manufacturer refused to assist consumer unless a waiver was signed so that consumer will not sue the manufacturer. Consumer refused to sign waiver, but would only like to get the defect repaired. This occurred prior to consumer receiving notification not to open the hatch after this defect happened.
The rear liftgate window assembly came completely out of the frame. Vehicle was immobile at the time of the occurrence. Consumer contacted the dealer, who was unable to assist the consumer. Vehicle was 2000 miles over warranty.
We own a Ford Explorer in my wife's name diana giraldo. On Sunday 9/19/2004 she opened the back liftgate and the hinge broke and the top half (glass ) of the liftgate almost came down on her. The SUV was brought back to fullerton Ford in somerville NJ where it was bought in may of this year. They charged us for repairs and the part also for a loaner car while they were repairing it. It turns out there is a recall on this which I found on your web site. Ford motor company was called and they said the recall letters haven't went out yet so we would have to pay. They only replaced the hinge and not the liftgate struts which was the parts in the recall also. Recall number 04v442000 on your site , Ford recall number 04s20.
The right side piston assembly on the rear tailgate failed. As I was going to close the tailgate, the whole window shattered on top of me, resulting in glass in my face and the top of my head. I have done some research and seen that there is a "safety campaign" concerning this issue. What does that mean? I have contacted the dealer and have gotten no response.
Drivers side lift arm on rear hatch failed to retract, causing hatch to close with arm extended resulting in damage to left hinge on drivers side rear hatch. Lift arm was defective in that it would not work properly. Required replacement of drivers side lift arm and drivers side hinge. Rear hatch now does not line up properly.
The panel that holds the back glass up is in the liftgate cracked. This may cause the glass to fall out while driving . Dealer was notified.
When the vehicle was parked rear liftgate window shattered when it was opened. Dealership was notified, but did not resolve the problem.
Rear lift glass assembly. Shattered upon opening, lift glass support bracket twisted out of place, causing the failure. 2 injured, an adult and a child.