Side/rear Glass problems of the 2002 Ford Explorer

When closing the rear hatch glass, the glass exploded. Car was parked inside our garage attached to our house. We were unloading packages and when we were done we reached up and pulled the window to close. The glass shattered all over.

The rear hinges gave way, and the back half glass exploded.

The contact owns a 2002 Ford Explorer. While parked, the contact was standing under the rear lift gate when it closed on its own and the glass shattered. The contact did not have severe injuries but sustained a headache and cuts on her head. The contact stated there was a recall NHTSA campaign id number: 07e104000 (component: visibility: glass, side/rear) on the vehicle. The recall repairs were performed on the vehicle prior to the failure. The manufacturer was contacted and stated the vehicle could be taken to the dealer for inspection and if the technicians determined the repairs were not performed correctly, they would cover the costs of the glass but if they were done correctly, the contact would have to cover the repair costs. The failure mileage was 58,263.

The contact owns a 2002 Ford Explorer. While the vehicle was parked, the rear hatch window exploded without warning. The dealer repaired the window according to recall 01i010000 (visibility: glass, side/rear) but the failure occurred again. The vehicle had not been repaired. The VIN was unavailable. The current and failure mileages were unknown.

The contact owns a 2002 Ford Explorer. When the contact attempted to close the rear lift gate door, the glass fell out of the door frame, and shattered. The vehicle was taken to an authorized dealer. The rear glass assembly required replacement. The vehicle had a prior recall repair performed under the NHTSA campaign id number 01i010000 (visibility: glass, side/rear). The failure recurred due to the insufficient remedy repair. The current and failure mileages were 103,000.

Went to place items in rear. Opened rear glass, glass shattered. Myself and my wife were both standing under the hatch when it shattered. No excessive force on the hatch was given. Wife received wounds to the head and hands. I myself received wounds to hands and arms.

Placed an item into the rear storage area of my 2002 Ford Explorer. Window didn't stay up, so I gave it another push with my hand. I didn't push hard. The window exploded in my hand. Glass flew everywhere. Ford had a recall on this which I had fixed early on in my ownership of the vehicle. I ended up with glass slivers in my hand and now I have a vehicle with no rear window.

The contact owns a 2002 Ford Explorer. She noticed that the frame for the glass on the rear window was cracked. The dealer stated that the manufacturer would no longer provide a free remedy for the visibility: glass, side/rear (NHTSA campaign id #01i010000). As of may 23, 2008, the dealer had not repaired the vehicle. The failure and current mileages were 73,000.

Opened the liftglass on the rear of the vehicle and the glass shattered. No excessive force was used. Contacted Ford dealership and said that it was my responsibility since the recall repair had been performed 6 months ago. I am paying for repair.

The contact owns a 2002 Ford Explorer. The contact lifted the tailgate and noticed that the lift cylinder had detached from the socket, causing the tailgate to strike him on the top of his head. The failure resulted in a bump on his head. The dealer stated that his vehicle was not covered under the warranty. There was recall # 01i010000 (visibility:glass, side/rear). The dealer did not verify to determine if his vehicle was included in the recall. The current mileage is 78,000 and failure mileage was 77,500.

The contact owns a 2002 Ford Explorer. The contact called regarding NHTSA campaign # 01i010000 (visibility:glass, side/rear). The dealer stated that according to the VIN, the recall repair had already been performed on the vehicle. However, Ford stated that there were no recalls for the vehicle. The manufacturer also stated that the VIN did not relate to the safety act. Before he notified the dealer and the manufacturer, the rear side glass on the vehicle had already fallen out, similar to the failure noted in the recall. Unfortunately, the contact never received a recall notice prior to the failure. The estimated cost to have the glass replaced is $900. Neither the dealer nor the manufacturer has offered to pay for the repair. The engine size, powertrain, mileage information, and fuel system were unknown.

Crack on panel below the rear glass was about 4 inches long. If the crack continues it could become a safety issue at highway speeds. Part of the panel could detach.

The rear window on my 2002 Ford Explorer exploded when I opened it. Unfortunately a friend was standing near and received a couple minor cuts. No idea what so ever what caused the window to shatter into a million pieces, the local Ford motor folks said this was strange and had never heard of it before. The temperature was about 40 degrees, so it wasn't that cold out. It had been closed just minutes before without any indication of a problem.

- the contact states that on January of 2005 her 2002 Ford Explorer had a defective applique located below tailgate glass had developed a crack from top to bottom. The location of this crack is approximately inches to the left of the Ford emblem. Contact took the vehicle to the dealership and they stated that the crack was a stress crack, probably due to temperature expand. On October of 2006 contact experience the same crack this time it cracked into two pieces. Contact states that she can provide pictures if needed.

I popped the liftgate on my 2002 Ford Explorer while it was sitting in my garage (garage door was closed and it was early evening -- so temperatures were mild and no sunlight was hitting the truck). As I pulled on the liftgate to fully open it, I heard a loud "bang!" and the entire back window exploded. Balls of glass were thrown with such force that they embedded in the walls of my garage. Several tiny shards of glass (even though it's safety glass, edges are still pretty sharp) lodged in my feet. Today, I'm having the back glass replaced, but I'm concerned about this problem recurring. There had been no previous damage to my rear window, and I had the "liftgate hinge" recall work performed promptly. . Read more...

: the contact stated while the vehicle was parked in the yard, the neighbor alerted the contact that the rear window was shattered. The dealership was alerted. There is a NHTSA recall, #01i010000 regarding the visibility: glass, side/rear. The VIN was not included in the recall.

2002 Ford Explorer 4 door rear hatch glass exploded as it was being closed. Incident occurred approximately 1 year after recall 04s20 was performed.

Foia request for complaints associated with the model year 2002 Ford Explorer rear lift glass breaking. Attorney located 2 bulletins. One which warned that the liftgate glass strut may become disengaged. The other warned that the brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient.

Consumer Ford Explorer rear window cracked. Dealer stated this was a problem and that it was covered in warranty up to 3 yrs. The consumer had his vehicle for 4 years.

Safety concern: 2002 Ford Explorer XLT. Defective applique located below tailgate glass has developed a crack from top to bottom. The location of this crack is approximately 3 inches to the left of the Ford emblem. The dealer sent me to the body shop, which provided me with an estimate of $334. 68 to replace the defective part. Although the dealership was familiar with this problem, my vehicle has approximately 105,000 miles and as a result the dealership would not pursue this a warrantable repair. They essentially ignored my grievance. As a left the dealership, I happen to notice a blue 2002 Explorer similar to mine on the used car lot. As I approached the vehicle I noticed it had the identical crack (from top to bottom), located in the same position (3 inches to the left of the Ford emblem). This vehicle; VIN #1fmdu73e72zco6416 had only 56,069 miles on it. I contacted Ford at 800 392-3673 and spoke with jennifer. The reference number for my complaint is; ref #1428853335. Jennifer investigated and confirmed that a bulletin had been issued for this complaint with instructions for its repair. However, Ford has not yet agreed to pay for any repairs or to reimburse the consumer for any repairs already made. This is a safety concern as this applique could break off and cause serious damage to another vehicle or passerby. I made this concern know to jennifer, but was assured that it had not been deemed a recall repair.

Hatch fell of hitting my wife on back and neck.

The vehicle was parked when consumer was notified that the rear window had shattered. There was glass outside of the vehicle and inside. . The panel had been expanded. The vehicles rear door was closed and in place. The consumer had received a consumer notification from the manufacturer that this could happen and the dealer did not have the glass to make the repair.

Consumer received NHTSA recall 01i010000 notice in October of 2004. Since then dealer has still not received any parts.

While attempting to close the lift window on the liftgate the glass shattered into very small sharp pieces. The driver cut his finger in a piece of glass. The glass also scratched the tailgate. The consumer contacted the dealer who replaced the glass. Pe04045. Pco.

The contact owns a 2002 Ford Explorer. The contact stated the entire glass on all four doors exhibited permanent streaks which distorted his visibility. In addition, there were similar streaks on the front and rear windshield. The vehicle was taken to an independent mechanic who specialized in auto glass. The technician stated the failure was contributed to acid. The vehicle was not repaired. The approximate failure mileage was 3.

While driving at 35mph and with no warning front windshield shattered, and caused consumer to have visual problems. Dealer notified. Consumer states the the rear window opens on its own, has has done so on 3 occasions.

Consumer states while backing out of garage rear end window and door assembly opened without warning, resulting in damage to door and glass.

When the consumer opened the hatchback the glass portion of the hatch detached from the back of the truck. The dealership indicated that stress cracks in the panel underneath the window caused the failure.