Fuel Hoses Lines/piping And Fittings problems of the 2003 Ford Explorer

My 2003 Ford Explorer was in the shop for a fuel smell and diagnosed with a fuel tank leak around the fuel filler hose at the gas tank. There is visible cracking on the plastic surrounding the base of the filler neck as it attaches to the fuel tank with constant fuel seepage. I called the customer relationship center at Ford motor company with the hope that they would be concerned about this serious issue and was given a case number and asked to take my vehicle into my local Ford dealer's service department for an inspection to verify the problem. I left my vehicle with them for an entire day and was told at the end of the day that there would be no assistance available from Ford and therefore no work or inspection was performed by the service department. This is a critical Ford motor company engineering problem and would hope they would take a serious interest in resolving such a hazardous issue.

I have a 2003 Ford Explorer and recently the check fuel cap light went on, I have change the cap 3 times, reset the computer, check the charcoal canister, the fuel lines and all the recommendations on the users manual but nothing seems to work, now the service engine soon light also went on, I checked online and there is thousands of people with the same problem. . . No solution from the dealer or online yet.