Table 1 shows three common visibility related problems of the 2010 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Wiper problems | |
| Side/rear Glass problems | |
| Sun/moon Roof Assembly problems |
The contact owns a 2010 Ford Explorer. The contact stated that he activated the windshield wipers during snowy conditions and the wipers left snowy streaks across the windshield. The vehicle was parked during the failure. The vehicle was taken to the dealer for a diagnostic test and the technician stated that the windshield wiper blades would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 5,000.
The contact owns a 2010 Ford Explorer. While parked, the rear liftgate window exploded without warning. There were no injuries. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 98,000.
The contact owns a 2010 Ford Explorer. The contact stated that while driving approximately 45 mph, the anti-theft, roll stability, and fuel filler messages were displayed with an audible alarm before the vehicle suddenly shut off. The contact was able to restart the vehicle and drove to the residence. However, the failure reoccurred, and the vehicle was towed to the local mechanic who diagnosed that the pcm and ecm had short circuited and failed. The contact was informed that the short circuit was caused by water drainage from the moonroof onto the pcm and ecm computers. The contact stated that the moonroof had previously failed and failed to properly close. The vehicle was not yet repaired. The local dealer and manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the ecm and pcm computers were no longer available. The failure mileage was 48,000.