general problems of the 2011 Ford Explorer

Pursuant to the attached pdf file this relates to component parts of the air bag system. When these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. This has been an issue since we purchased the car used with around 35,000 miles on it. Multiple repair attempts have failed. At 61,000 mile I was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. Ford customer service in dearborn agreed with that assessment. The cost estimate at that time was given at a minimum of $3000. 00 dollars. This issue remains unresolved to this day and time as I have tried to appeal that decision and while I have tried to find an independent repair shop that would do this work. To date no independent shop will do this as it effects a safety system. At a 100,000+ miles now I am transporting my grandchildren in this car without the benefit of an operating airbag system due to Ford's continued failures.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for the air bag warning light being illuminated and the dealer diagnosed that the front passenger’s side air bag sensor had failed and needed to be replaced. The dealer informed the contact that the part was ordered; however, the vehicle was not repaired. The dealer was contacted regarding NHTSA campaign number: 24v031000 (structure); in February 2024 and the contact was informed there were no parts available for the recall repair. In July 2024 the contact received a letter stating that parts were available, and an appointment was scheduled for October 2024. At the time of the appointment, the dealer informed the contact that the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000. Parts distribution disconnect.

Driver side window panel flew off during my drive on the interstate directly after I noticed it being loose for the first time. 3rd row seatbelts leak when it rains on both sides. Rear backup camera is opposite/flipped and goes in and out. Trunk will close on you after opening it up with the car not running. It will not sense movement when the car is off and continues to shut resulting in harm.

The airbag warning light keeps coming on after continued checks and fixes. The dealership zip tied connector c211 and the light went off for a bit then came back on, the seat belt has been replaced but the light came back on, and all other components have been checked but no matter what the fix the light stays on. This is an issue many people have and Ford should be responsible for fixing it.

The dash lights go off then it's says starting rebot. Air bag lights stay on. Check engine light on says miss firng. All carfax report was forged. Dealer said needs new engine but was not told by seller. No one will fix it they say not worth the price for car. I over paid big time. Got lied too.

Airbag fault.

Airbag light stays on after have completed all the fixes as stated in the official TSB 12-5-11 05/29/12. The steering has become extremely difficult to turn at low speeds or moving for a complete stop. It is freezing up and get harder as time goes by. The recall is expired, but the symptoms are the exact same as the recall stated.

My air bag control light came on 3 years, I took the vehicle to the Ford dealership a d they discovered the seat belt pretensioner had shorted out. It was replaced at my expense. Fast forward to today and the same light is back on for what I imagine is the seat belt pretensioner again! the light stays on from the time the car is started till it's turned off.

Driving 25 to 30 mph when the steering wheel became difficult to turn,. Call dealer Ford al piemonte and make and appointment but they say is not a recall ,they didn't repaired as yet. ( what can I do?) in melrose park illinois. I took this truck for a recall in 2017 for the same problem and at that time they fix it not this tme.

I began experiencing problems with the steering wheel mounted controls while driving, which were intermittent. First, the volume button failed and then cruise control functions failed. The cruise control would sometimes cancel on its own, causing a sudden unexplained loss of speed while I thought it was engaged. The "resume" and "cancel" button functions also swapped. "resume" would cancel the cruise control and "cancel" would resume cruise. I only figured this out after pressing cancel while in cruise control to slow the car for traffic ahead of me and it did not respond or slow the car. The car continued at its set speed until I hit the brakes to slow it. The diagnosis for the problem was that the clock spring had failed and it was replaced. I feel this is a serious safety concern, especially since the driver air bag may have also been affected. This car has only 43,000 miles on it. The first time I took the car in for service, they reinstalled software which did not fix the problem. I do not yet have the invoice from the replacement of the clock spring because it has not yet been paid while I test the repair. The clock spring did appear to fix the problem. The car was repaired at perry Ford in san luis obispo, CA.

I was driving down the street at 55 mph when the 'power steering assist fault' displayed on the dashboard interior display. The steering wheel immediately locked up & I lost complete control of the vehicle & drifted to the right. I stepped on the brakes to avoid crashing & turned the car off. Once I turned the car back on the fault was no longer there & I drove home. I called the Ford dealership & made an appointment to get the vehicle checked the next day. Later on that same day, my wife & I had an appointment. However, when we started the vehicle up, the same fault was immediately displayed & the steering wheel locked up. I kept turning the car off & trying to restart, but the fault would not go away. I had to get my vehicle towed to the Ford dealership. I did some research online only to discover that I was not the only Ford owner that had this problem. Several others had the same issue. This finding prompted me to look on the Ford website to see if there was any recall but there is none. The Ford dealership quoted me for an 'air bag safety fault', electrical & valve malfunction, after running a diagnostic test on my vehicle. I was deeply concerned because the 'air bag fault' never displayed due to the other fault. The estimated cost was over $3,000. Also, I had to rent a vehicle in the interim. I asked about recalled parts & legal action when I was at the dealership but no one had any information. When I went to pick up my vehicle, the Ford dealership said they would pay for the rental & they made contact with Ford company. The Ford company allegedly emailed the Ford dealership & took $1,000 off the total cost. I have a wife & a baby. This is our only mode of transportation. I fear for the safety of my family in this make of vehicle & I would like for Ford to investigate this electrical issue further & recall its parts. Please help us & all others with this issue.

My wife and 3 children were driving my 2005 Ford expedition down hwy 29 in lake county, CA. When the 2 front airbags suddenly deployed. There was no accident or impact. Luckily my wife was able to retain control of the vehicle but has injuries her chest and neck. The codes from the vehicle do not indicate any error or malfunction. It would make sense that this incident is related to the f-150 recall issue.