Owners/service Manual problems of the 2012 Ford Explorer

I went to unlock my vehicle and the system did not respond to unlock my doors. I unlocked my doors manually and there was no lighting indicator throughout the vehicle. I placed my key in the ignition and there was still no power. I have less than 20,000 miles on my vehicle and barely use it. How can a vehicle less than two years old just stop working altogether? this is my only source of transportation and now I will have to put out additional funding just to get it to a place where it can be checked out. What is going on with Ford vehicles? I am really frustrated!!!.

I was driving when the steering wheel jerked. The steering immediately became very hard to operate and the engine appeared to lose power. Indicator lights came on about the same time the steering jerked. The lights said "service advance trac" and "terrain management system fault". I had to pull of the road and just trying to make to left turns to pull into a parking lot took all the strength I had in both arms. My turn signals would also not work. I even tried turing the 4 wheel drive knob, as I noticed that the lights were not working on that as well and nothing would light up or show up on the dash screen. I turned off the car while I pulled out my owners manual to look up information on these indicators. After letting the car sit for a while, I restarted the car and the indicator lights were still there. I called Ford road side assistance and had the car towed. I also was put in a rental car. Then today the Ford dealer told me that since my car had 47, 627 miles on it that this problem wasn't covered under warranty. They told me only if it happened in first 36,000 miles. They also said I would have to pay $1865 for a new raconpinion steering or they would clear the code and I could chance it to see if it happens again. They said it was common and most times you just need to let the car cool down and restart it. This is very upsetting- they knew this was a common problem and then I investigated this further online and found many other people reporting the same issues. Some in just the first month of owning the vehicle. This is the same thing that happend to me with this vehicle and the engine fan not working causing the car to overheat in the first 6 months of owning it. Later I got a recall on it. This is very frustrating- I have a car that is 18 months old and I have to put $1865 into it to fix a common problem/defect. This is a serious defect!.

Two extremely frightening experiences happened this day. (1) I was driving on interstate 95 and the Explorer braked extremely hard from a speed of 65 mph to zero. There was nothing around and I could not determine any reason for this. I proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. I tried to turn off the cruise control manually and by tapping the brake (I was fearful of the vehicle rolling). Thank god, I was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. It was a very terrifying experience and one the Ford dealer told me he has no explanation for. I have had many, failures of the myfordtouch system which I will detail in a separate incident report.

This form does not allow entry of multiple dates. There is an issue with myfordtouch with this vehicle that is continual. Putting in one date is pointless. The climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. This module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. Repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. It is unconscionable that Ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective.