Software problems of the 2012 Ford Explorer

One problem related to software has been reported for the 2012 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2012 Ford Explorer based on all problems reported for the 2012 Explorer.

1 Software problem

Failure Date: 10/31/2011

In the words of one of the several Ford motor CO. Customer care case manager I've spoken to since I purchased this vehicle about 6 weeks ago, Ford's mytouch system is "totally dysfucntional". The software upon which this system is based was apparently CO-authored by microsoft and Ford is currently telling customers they have to wait for the next release, supposedly due to be released in "the first quarter of next year". Has anyone ever heard this kind of message before. . . Think ms vista! my Explorer has an approx. 8"x5" touchscreen in the middle of the dash. It is supposed to come on when I start the vehicle and many functions of the vehicle are controlled by touching icons on the screen. Unfortunately, when the screen fails to come on, usually for about the initial 20 minutes after starting the vehicle, the driver controls are unavailable. This includes features like being able to view the rear-view camera, turning on the heated seats, climate control features, dealing with phone calls and selecting music sources and radio channels, etc. . Mytouch also includes a feature where its supposed to sync to the driver's mobile phone, but this only works intermittently at best. The worst problem with this system, which I believe makes the vehicle unsafe for nighttime driving, is when the touchscreen, which cannot be turned off or dimmed, starts flickering (Ford's term is "strobing") very rapidly while driving after dark. This can continue for up to 30 minutes at a time, and is incredible distracting while trying to drive. I've posted a video on youtube under the heading "Ford mytouch stobing". This problem has been known to Ford since the 2011 model year and they continue to sell these problematic vehicles without telling customers until after they take possession.


Other Electrical System related problems of the 2012 Ford Explorer



Safety Ratings of Explorer Cars
Fuel Economy of Explorer Vehicles
Explorer Service Bulletins
Explorer Safety Recalls
Explorer Defect Investigations