Windshield Critical Fasteners problems of the 2012 Ford Explorer

After seeing in the news that trim parts had come off Explorers while driving we wanted to report the same issue that we have had. Last year the trim piece on the front passenger door came off while traveling at highway speed. About one year before that the driver side windshield trim piece also came off while traveling on the highway. The driver side far rear trim piece has also been cracked for a couple years. We replaced the two pieces that cam off with aftermarket replacements. The vehicle is available for inspection. The trim pieces coming off startled us while driving and could cause injury or accident to vehicles travelling on the highway behind us. The problem has not been reported to, reproduced or confirmed b a dealer or independent service center. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There was no warning of the impending failures.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 70 mph, the driver’s side windshield trim panel detached from the vehicle. The vehicle was taken to the local dealer who installed a replacement panel to fix the failure. The contact stated that the passenger’s side windshield trim panel also experienced the same failure. The contact stated the failure had occurred twice on the driver’s side windshield panel and twice on the passenger’s side panel. The manufacturer was not notified of the failure. The failure mileage was 82,000.

The contact owns a 2012 Ford expedition. The contact stated that while driving at an undisclosed speed, the side fasteners on the driver's and passenger's side of the front windshield detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately unknown.