Door Latch problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. Additionally, the front driver's side door failed to latch, and the contact had to force the door to close. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The contact related the failure to NHTSA campaign number: 15v171000 (structure) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.

The contact owns a 2013 Ford Explorer. The contact stated upon opening the front passenger’s side door, the contact noticed that the front passenger’s side door would not remain closed. The contact stated that the door ajar warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 112,843.

The contact owns a 2013 Ford Explorer. While operating the vehicle and depressing the accelerator pedal with the air conditioner activated, exhaust fumes emitted from the air conditioning vents. Also, the front driver's side door ajar sensor illuminated although the door was secured. Eventually, the door could not be locked at all. The vehicle was taken to the dealer where it was diagnosed that the door latch module was faulty and needed to be replaced. The manufacturer was not notified of the failures. The failure mileage was 36,000.

The contact owns a 2013 Ford Explorer. The contact stated that the front passenger side door ajar warning light illuminated and the dome light remained illuminated. The contact mentioned that the door was closed. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 70,000.

The contact owns a 2013 Ford Explorer. When the contact entered the vehicle, the internal lighting remained illuminated. The contact drove away and noticed that the door ajar warning indicator illuminated and the door chime sounded; however, the door was shut. The contact parked the vehicle and, every time the lock button was depressed, the door would not lock. The contact pulled the key out of the ignition and opened the door. The contact turned the vehicle on again and it started normally. The contact stated that this was the second time the failure occurred. The vehicle was taken to the dealer and it was diagnosed that the latch connector was dirty. The latch connector was cleaned. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 14,700.

The contact owns a 2013 Ford Explorer. While driving approximately 25 mph, the drver side door latch ajar warning light illuminated. The vehicle was not diagnosed. When the contact called the local dealer, the technician stated that he had not heard of such a failure. The manufacturer was not made aware of the failure. The failure recurred and was not remedied. The failure mileage was 37,650.

The contact owns a 2013 Ford Explorer. The contact stated that the front driver side door latch system was defective. The panel warning light remained illuminated and flashed "door ajar". The contact telephoned the manufacturer and was informed that the door assembly needed to be replaced; however, the VIN was not included in the recall. The approximate failure mileage was 47,000.

The contact owns a 2013 Ford Explorer. Upon exiting the vehicle, the driver side door latch failed. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.