Front Suspension Control Arm problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. While driving approximately 15 mph, the contact heard an abnormal noise coming from the front passenger side. There were no warning indicators illuminated. The contact got out to observe the vehicle and noticed that the lower control arm was detached from the vehicle. The vehicle was towed to gus machado Ford (1200 w 49th st, hialeah, FL 33012) where it was diagnosed that the lower control arm and wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

The contact rented a 2013 Ford Explorer. The contact stated that while driving 50 mph, a loud explosive noise was emitted as the front passenger's side of the vehicle collapsed. The contact inspected the vehicle and discovered that the front axle had become separated from the transfer case. The shaft had also rotated and caused damage to the passenger¿s side upper control arm. The vehicle was towed to the rental company for further inspection. The vehicle was not repaired. The VIN was not available. The approximate failure and current mileage was 13,000.