Sensing System Camera problems of the 2014 Ford Explorer

In February of 2024 I received a recall notice for this vehicle with respect to defective a-pillar applique trim clip attachments around the windshield. The recall stated that parts would be available the latter half of 2024 and that we would be notified when we could schedule our SUV to be fixed. We did not hear from Ford for many months. When winter approached, we called to see what the status was of the parts for this recall. We were told the parts were not available until December. Unaware that this flaw could cause severe water leaking, my wife drove the car as usual. The recall notice even states that there is no reason to stop driving the vehicle. When the first rains hit in November, the car leaked a lot of water around the windshield and came through the top console. So much water leaked into the floor carpet areas had standing water. We had never experienced any leakage issues before and we're not properly notified that this was the potential issue or that it should not be driven in the rain. We still do not have any date for the fix on our SUV. We cannot drive it when it is raining, and in fact, have to cover it with a large tarp so water does not leak inside again. The leak having run down through the electrical system at the top of the inside of the windshield has caused problems. The sun roof now does not work and is now stuck in a partially open position. The rearview camera now works intermittently and the main computer console has gone black a number of times. We seem to have been able to air out the wet carpet smell that prevailed for some time. Needless to say, this is ridiculous. It has been a year since the recall notice was sent. My wile and I are incredibly angry about this situation. Your dealership has done nothing to help us and has only said that we have to contact Ford directly ourselves. I would appreciate your passing this email along to Ford customer service in dearborn, ml and to your service department. I will also be sending a copy to the national highway traffic safety admini.

The contact owns a 2014 Ford Explorer. The contact stated while reversing the vehicle, the rearview camera displayed a distorted image. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 85,000.

The contact owns a 2014 Ford Explorer. The contact stated that reversing he back up camera failed. The contact stated that while accelerating forward the back up camera image remains visible on the screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

See attached document for complaint.

Rear camera fails 1/3 times.

Back up camera works intermittently. It frequently gives a message stating thet the camera is not available and owner should contact the dealer.

Tl the contact owns a 2014 Ford Explorer. The contact stated that the back up camera periodically blacked out. The contact stated that the failure occurred for at least six months. The vehicle was taken to newins bay shore Ford (219 w main st, bay shore, NY 11706), but was not diagnosed because there was a fee. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 53,000.

The contact owns a 2016 Ford f-150. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(r). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that they had been involved in two low-speed, parking lot accidents. The contact stated that no injuries were reported in either incident. Unknown if a police report was filed. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was approximately 50,000.