general problems of the 2015 Ford Explorer

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the back over prevention camera system screen displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 118,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving in reverse, the rearview camera failed to display a rearview image, potentially comprising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v442000 (back over prevention), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the camera was blank. The contact stated that occasionally the camera image was distorted. The contact stated that the failure was related to NHTSA campaign number: 25v442000 (back over prevention) however, neither the VIN nor the model year was included. The contact stated that the failure had become more prevalent. There were no warning lights illuminated. The local dealer was not contacted. The contact attempted to call the manufacturer, but the number was inoperable. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the backup camera image was reversed, and the objects displayed on the screen appeared on the opposite side, causing confusion to the driver while reversing. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 196,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side a-pillar trim had fractured, and the driver’s side a-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(r). The contact stated that the message "contact the dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000.

The contact owns a 2015 Ford Explorer. The contact stated that the camera was blank at times. While reversing, the image was transposed and flipped. There were no warning lights illuminated. There was a message to contact the dealer. The vehicle was taken to the local dealer, who informed her there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the NHTSA hotline. The failure mileage was 69,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the backup camera imaged was displayed on the wrong side of the screen creating a visibility hazard for the driver. The vehicle was taken to an independent mechanic who diagnosed that the camera unit was faulty and needed to be replaced. The backup camera was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim was detaching from both the driver’s and passenger’s side of the windshield. While in reverse, the back over prevention camera screen was black and fail to display the image of the rear of the vehicle. The message “camera not available" was displayed on the screen. The failure had become more persistent. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera intermittently failed to operate as needed. The contact had taken the vehicle to an independent mechanic who agreed to service the vehicle; however, the mechanic was informed by the dealer that there was a shortage of camera available to be sold due to a recall on other vehicle models. The manufacturer was also notified of the failure and referred the contact to the NHTSA hotline. The vehicle was not repaired. The failure mileage was approximately 85,000.

The contact owns a 2015 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed an inverted image. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rearview camera. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA campaign number: 24v368000 (back over prevention); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was 87,000.

The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera was intermittently inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 67,000.