Power Assist Electric problems of the 2015 Ford Explorer

The contact owns a 2015 Ford Explorer. The contact stated while driving 5 mph and turning into a parking lot, the steering wheel inadvertently seized. The warning message "steering malfunction, serviced needed" appeared on the instrument panel. The contact stated that she turned off and restarted the vehicle however, the failure persisted. The contact was able to pull into a parking space with assistance. The vehicle was towed to the dealer who diagnosed that the steering column needed to be replaced, and that the failure was a manufacturer’s defect. The contact stated that the vehicle was not repaired and was towed back to her residence. The manufacturer was notified of the failure and advised the contact that they could not assist because there was no open recall related to the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.