Sun/moon Roof Assembly problems of the 2016 Ford Explorer

The moonroof malfunctions and can be stuck in the open position. The drain plug for the moonroof can easily get clogged causing water to back up into the overhead structure. This causes water to fall onto the driver and passengers. The water flows from the overhead area, the side pillars and onto the floorboards. The electrical components are then compromised and the motor that controls the moonroof stops working. In my situation my moonroof was stuck in the open position for several days. I live in florida where it rains alot. It is not safe to drive with an open moon roof during a severe thunderstorm. In doing my research this seems to be a very common problem with Ford moonroofs. I've had to have it fixed twice now. Luckily the first time it was stuck in the open position but water continued to pour into the interior of my vehicle while I was driving. This caused me to be distracted as I was driving. I had it repaired both times at a Ford dealership.

The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the tpms warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the sunroof failed to close. The seat belt warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof motor had failed and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 136,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving in the rain, water leaked inside the vehicle from the dome light. No warning lights were illuminated. The contact stated that the moonroof failed to function as intended and was no longer able to be opened. The contact stated that there was mold on the front driver's side and front passenger's side seats, as well as inside the cupholders. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. However, the contact was informed that the moonroof assembly needed to be repaired. The contact had a friend inspect the vehicle and found a burnt wire underneath the steering wheel unit. The manufacturer was notified of the failure. The failure mileage was approximately 153,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the sunroof had started to detach and had sunken into the interior of the vehicle, creating an opening that allowed water to leak into the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 116,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle started to shake and stalled. No warning lights was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that water was entering the vehicle from the sunroof. The contact stated that the sunroof failed operate. The vehicle was taken to the dealer however, the contact was informed that the sunroof would need to be opened to diagnosed. The sunroof was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 126,000.

The contact owns a 2016 Ford Explorer. The contact stated that after a rain event, moisture would enter the vehicle through the sunroof and would accumulate inside the roof of the vehicle. When coming to a stop while driving, the moisture would flow to the front of the vehicle and leak inside the cabin thought the ceiling light console. The contact had taken the vehicle to a dealer on multiple occasions where they replaced the flooring and the sunroof; however, the failure returned after each repair. The vehicle was also taken to an independent mechanic where she was informed that the drain inside the sunroof had become clogged which resulted in moisture accumulation inside the vehicle. The manufacturer was notified of the failure but offered no assistance, the contact was referred to the NHTSA. The vehicle had yet to be repaired. The failure mileage was unknown.