general problems of the 2017 Ford Explorer

The following is a letter I sent to Ford. I've yet to hear back from them. This is a picture of what happened in my 2017 Explorer on Thursday, June 5, 2025. As I unlocked and got into my car, I realized the seat was moving forward. I tried to get out of the seat, but it was difficult because the space was closing in. I managed to squeeze out of the space before it totally closed me in and pinned me between the seat and steering wheel. As you can see from the picture, the seat is as close to the steering wheel and console as possible. The steering wheel was 7 inches from the seatback and 7 inches from the seat bottom. The seat was 2 inches from the console. This is extremely dangerous. This is not the first time this has happened. This has occurred at least ten times. Sometimes it is when I get in the vehicle as happened June 5. One time I was pinned between the steering wheel and seat and my legs were jammed into the console. Fortunately, I was able to extricate myself with only a few scrapes and bruises. While it is happening, I try the side buttons that control the seat and other ways to stop it, but nothing I do stops the movement once it begins. The only way to avoid being pinned in is to get out while the seat is moving. Other times it has happened when I am not in the car. I unlock and open the door to get in and the seat has moved itself and is as far up to the steering wheel as physically possible. The first time this happened; I told the service desk at the dealer when I was having work done on the SUV. They checked and said they couldn’t find anything wrong with it. `.

The contact owns a 2017 Ford Explorer. The contact stated that while seated in the parked vehicle, the rear passenger’s side head restraint became unhinged. The contact stated that the exterior front driver’s side pin paddle had failed. The vehicle was not taken to a dealer to be diagnosed. The contact stated that the railings on the rear passenger’s side seats were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,208.

The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work.

My driver-side seat has a hole beginning from the midway left side due to the stitching coming apart. My dealer service rep was made aware of this issue and has told me it's not covered under any warranty. I feel it will become a serious safety issue because it contains the side impact airbag system devices that are enclosed in the area where the stitching is coming apart. I was also told it would cost me money to fix it. I do not feel that I should bear the financial burden to repair this problem due to faulty stitching. My service rep told me that 3 other vehicles came into the dealership with similar problems. I am willing for a Ford motor company district service rep to inspect it and give me an acceptable solution to this dangerous issue. There was no warning of this problem. My vehicle only has 27000 miles on it! I have owned other vehicles with high mileages on them and never had a seat become unstitched.

My 3 yr old truck already has a leaking coolant line which come to find out is draining into the water line in the engine. I can't drive more than 5miles before I need to refill my coolant. In addition, the heating elements in both the driver and passenger seats has gone out. I thought it was a fuse and of course its something more.

The front driver seat feels loose. When driving and taking a sharp curve or going over bumps the seat shifts.

The contact owns a 2017 Ford Explorer. The contacted stated while reaching down between the driver's front side of the seat to retrieve an item, the sharp edge of the seat frame cut her hand. The contact also stated that several passengers had cut their hands while retrieving an item from the passenger’s side front seat. The vehicle was taken to the dealer. The vehicle was repaired under NHTSA campaign number: 19v651000 (seats) however, the failure persisted. The manufacturer was made aware of the failure but transferred the contact to the NHTSA hotline. The approximate failure mileage was 34,000.

I noticed a strange noise when I made turns and it felt as if my driver seat made a slight movement. When the dealership finally looked at it thoroughly after 3 times they determined the bar under my seat that basically holds my seat in place was broke completely in half. No explanation. The car has never been in an accident and has less than 50,000 mi on it. They stated they have never seen anything like it charged me the deductible and fixed it my concern is that it was a manufacturing problem and if it hadn't noticed it and had an accident I felt like my seat would have detached. It was a little scary and disconcerting.

Drivers side heated seat not working , truck only has 34624 miles . Diag code b1034:40 , dealer will not repair out of warranty.

Vehicle was involved in a 2 vehicle accident. Explorer was rear ended by a vehicle (Dodge dakota pickup truck) traveling approximately 55 mph while Explorer was at a stop, waiting to make a left hand turn. The impact was slightly off center to the driver side. The driver seat back collapsed backwards causing driver and rear passenger to collide resulting in lacerations and head injuries to both.

Tl- the contact owns a 2017 Ford Explorer. The contact stated the drivers seat had been structurally unstable as it had been making an abnormal noise when going in the direction left or while making a sharp turn. Webber family motors located 1389 wenner rd, detroit lakes, mn where the drivers side seat since the oem seat was replaced with 1 oem seat. The failure was remedied however the failure recurred. The vehicle was returned to the dealer where the bolts attached to the seat were tightened. The manufacturer was contacted and they were referred to the NHTSA. The failure mileage was approximately 20,000. Kh.

Tl the contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA campaign numbers: 19v435000 (suspension) and 19v651000 (seats). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to rivertown Ford (1680 whittlesey rd, columbus, GA 31904, (706) 653-7420) and the contact was informed that parts were not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. Parts distribution disconnect.

Extremely sharp metal tabs stick out nearly 1" from the inboard side of both driver and passenger seats. Tabs are intended to hold plastic tabs on seat covers however both of mine were not installed properly or had come off in the 6 months we'd owned the vehicle. This tab cut my hand wide open and cut tendons while reaching for my keys that had dropped. Surgery was required. A friend who owns a 2016 Explorer confirmed these sharp tabs as well. This sharp metal tab is like a knife and I would like to see this problem corrected fleetwide (filing down the edges would be a very simple fix) to ensure others aren't maimed like I was. It's not unreasonable to see how someone could cut a wrist with a risk to life.

There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford platinum.