general problems of the 2017 Ford Explorer - part 1

Steering is difficult and makes noises when turning.

I was driving 30 mph down a country road and the drivers side toe link broke about putting me in the ditch.

Cars rear end sways all over the place almost spun out on highway. I did some research and saw numerous recalls on the toe link in the rear of vehicle and have a good feeling its faulty again. I see it was replaced numerous times do to recall. Was wondering if there's like a warranty on recall work done.

The contact owns a 2017 Ford Explorer. The contact stated that while stopped at a light, and accelerating, he observed a loud popping noise. The contact stated that the vehicle did not steer as intended as the vehicle slid all over while attempting to steer. Additionally, the tms warning light illuminated. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure . The failure mileage was approximately 45,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle became difficult to control. The contact then noticed that the tire wear was uneven. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA campaign number: 21v537000 (suspension). The vehicle was taken to an independent mechanic where it was diagnosed that the front and rear alignment had failed and needed to be performed again. The vehicle received the front alignment, but the rear alignment was not performed. The mechanic referred the contact to the dealer for additional assistance. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact was provided an estimate for the rear alignment. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

The transmission stops switching gears after going 70 mph on the highway no acceleration was possible just stopped working. I had my kids with me I had a tractor trailer behind me and in front of me and beside me on a very busy highway going 70 mph and the transmission just stopped working no gas was it was just redlining when it was supposed to be accelerating no gears were reached I had to throw it in park throw it back into sports mode they're back into drive they're back into sports mode they're back in the drive before it kicked in and would go all while in the middle of a busy highway and not able to get off the road and declining in speed. The manufacturer or Ford did purchase the vehicle from me and made me roll over my negative equity from that car into a new car was my only option or paying 10 grand to get it fixed. Nothing no lights were displayed no lights came on at all no warning signs nothing just happened. When I took it in to get it looked at the mechanic immediately told me that I need to trade the car in and that I shouldn't have this vehicle it's transmission has been having multiple issues over four times in one year it was in the shop for transmission issues they told me nothing was wrong and they drove my car 200 mi they gave it back to me not even two weeks later this happened no lights and nothing was pulling on the codes the mechanic harper from malloy Ford is the one that told me that I should need to trade it in he contacted the Ford company they offered $2,000 to help with the cost to get the car fixed but it wasn't going to fix the problem from happening again and it was traumatizing to have to go through that with my kids I didn't want to put my kids back in that vehicle because we literally could have died. Please reach out with any additional questions with my phone or email . . The car has had transmission issues since I bought it. The dealership refused to take the car back after I purchased it to put me in something else.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the road. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed the driver's rear suspension on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the abs and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact received recall notification NHTSA campaign number: 21v537000(suspension) however, the contact was advised that the abs and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 20v675000 (suspension). The contact stated that while his wife was driving 45 mph, the driver lost control of the vehicle and ended up nearby a ditch. The contact stated that while his wife was driving straight, the vehicle veered off independently. There were no injuries during the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The SUV becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my SUV had not flipped. When I took this issue to the dealership, the service manager was aware of the issue and had a "high percentage" of cars that had the recall service done returning with the same problem. Despite this information being passed on to Ford by its dealership service departments, Ford is continuing to place drivers at risk by using the toe joint arm that is too small. Pictures: rear vs front tires purchased same time, allign. Before new toe joint placed with report, then after, recall work done and , allign report, toe joint arms used for recall. Date below is when my car was taken out of service for safety. Most driving speeds 25 to 35 mph zones.

Thr manufacturer did not put rear tire links on my vehicle. I purchased brand new tires 3 months ago and my two rear tires are already showing sings of wear and tear. I went to a mechanic to see if I could get a full alignment on my vehicle. When they started on thr alignment, they informed me that they could not proceed because the vehicle was missing the manufacturer rear toe links. If I decided to let them order rear toe links and do the alignment, it would cost me almost $600. This is completely unacceptable for Ford to drop the ball again and we the consumer are stuck paying for something that they should.

I bought the SUV used in January/2023 from a Ford dealer. It had brand new tires on it. 6 months later and the outer tread of the tires are bald, that’s when I realized the toe angle was pointed in. I went to discount tire to get new tires and an alignment. They put new tires on and then they told me they couldn’t do the alignment on my truck because it has a recalled part on the rear suspension. The toe angle rods are not adjustable. He showed me what they are supposed to look like on his computer for him to do the alignment. He then proceeded to tell me how dangerous it was because if the rod cracks, my wheel will fall off. I called Ford, but they are claiming there is no recall for that part, but that can’t be true.

Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.

Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the Ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 mph in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure. The vehicle was later re-inspected, and the contact discovered that the rear tires showed severe treadwear. The contact stated that the failure had occurred previously while his wife was driving the vehicle. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was 38,000.

Tow links from my vehicle is going bad. Vehicle fish tails a little on the highway when traveling on uneven surface. Knuckles have been replaced and link-stabilizer on both side by my mechanic. Ford stated they replaced in may 2022 (never did) I had the original parts that came with vehicle. Ford refuses to reimburse. I'm concern now that the tow links are going bad and vehicle will soon be unsafe to drive.

Vibration or rough idle in drive and reverse. Shudder while driving lack of engine rpm low performance, lack of acceleration on take off. Mechanic found and replaced the following. Broken transmission mount, replaced front & rear engine mounts. Transmission is not shifting correctly and the mechanic stated that the oil was black and smelt burnt.

Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving. This is Ford Explorer XLT model 2. 3 motor type 6 speed automatic VIN:[xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

After rear toe link replacement due to safety recall, the camber causes the wear on the outside of the rear tires to increase drastically. Even after several alignments the camber can not be adjusted so the wear continues.

The contact owns a 2017 Ford Explorer. The contact stated that after the completion of NHTSA campaign number: 20v675000(suspension), the vehicle started experiencing suspension failures. The contact stated that while driving at various speeds, the vehicle vibrated and made an abnormal clunking sound. Additionally, the contact stated that while driving 30 mph, the vehicle felt like the front end suspension was fighting with the rear end suspension, causing the contact to lose control of the vehicle, and the vehicle crashed into a pole. The pole was damaged and bent. The vehicle sustained front-end damage. No police report was filed. The contact sustained seat belt burn and bruising on the right shoulder by the collar bone. The vehicle was driven to sweets auto repair, where suspension repairs were performed. The contact stated that since 2023, the front and rear wheel hub assembly, the rear driver's side upper control arm, the front driver cv axle, the front stabilizer, and the front driver lower control arm and ball joint assembly had been replaced. Additionally, the sway bar link was replaced three times, all four tires were replaced due to premature wear on one occasion, and the front tires were replaced at 4,000 miles due to premature wear on another occasion. The front-end alignment was performed; however, the failure persisted. The vehicle was taken to another certified independent mechanic, where it was diagnosed that the front passenger's side struts were loose and nearly detached, the front driver's side struts were finger tight, the front and rear sway bar links were internally worn out, and all four tires were prematurely worn out and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure on several occasions. The failure mileage was approximately 138,871.

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 mph, the vehicle ran over a pothole and the contact attempted to turn and the tires slid. The vehicle was serviced under NHTSA campaign numbers: 21v537000 (suspension), but the failure persisted. No warning light was illuminated. The vehicle was not drivable and was towed to a tire shop to get the tires replaced. The vehicle was repaired; however, the failure occurred which over time caused the tires to wear out and need to be replaced. Due to the failure consistently occurring, the contact replaced the tires on the vehicle nine times since the vehicle was first purchased the vehicle at the end of 2022. The manufacturer was notified of the failure and informed the contact that the vehicle had a slotted tire adjustment. The failure mileage was approximately 85,000.

Brought vehicle in for a recalled issue concerning the rear toe. After the repair, had accelerated tire wear in a month. Replaced the tires 3x in 2 years and the issue is still there. Currently tires are needed again for 4th time in 2 years.

In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford motor company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know. " I have not yet picked up the car though the dealer replaced both toe link assemblies. I am gravely concerned.

The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the rear axle assembly needed to be replaced. The parts needed to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. No additional assistance was provided. The failure mileage was approximately 55,000.

Rear bushing has split causing the rear end to sway and rattle loudly. Extreme safety concern. Unable to get in contact with any of the dealerships in tucson az in regards to this matter.

We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21s32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.

Dealer still has no parts for recall 21s32 and no eta for such. Recall said parts would be available the latter part of the 4th quarter of 2021. Out of caution I replaced the toe links with moog parts at my own expense. I found the existing toe links to be rusted overall and the u bracket weld rusted and poorly executed. Pics are attached. If Ford feel this is a safety issue, then it should assure that parts are available in a timely manner. Date listed below is date I had the toe links replaced.

When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it. I want a rental car until someone gets this issues fixed! someone is seriously going to be injured or this problem and the recall that can't be fixed. I'm scared for my safety to even drive it in the snow or rain but I have to work. This is a huge issue and I'm not sure why this is still an ongoing issue.

I have 4 recalls on my vehicle that multiple Ford dealerships tell me that they can not fix because of parts not being available or no remedy is available. This has been going on for almost a year now. With these recalls, I feel that my car is not safe to drive. What needs to be done.

The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA campaign number: 21v537000 (suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving 60 mph, the contact heard a loud snap from the rear driver’s side of the vehicle which resulted in the contact losing control of the vehicle and the vehicle started to fishtail. The contact was able to regain control of the vehicle and safely stopped the vehicle on the side of the road. Then the vehicle was towed to a dealer and was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20v675000 (suspension). The contact stated no warning light was illuminated. The manufacturer was informed of the failure and informed the contact that they would authorize the repair. The failure mileage was approximately 42,000.

Currently left rear knuckle and link failing and needs to be replaced. Dealership service dept will not cover under warranty even though Ford had put out a recall for other 2017 Ford Explorers. Recall# 19v435000. Ford previously replaced under warranty the rear left wheel bearing and then rear axle on two separate service visits, which both services required removal and repressing rear knuckle bushing. Now several months later, I am experiencing severe loud noises from my left rear knuckle.

Vehicle was wb on i94 in minneapolis when the rear toe link fractured causing loss of steering control and a crash. The driver and injured party is [xxx]. I am his attorney. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I had the rear suspension recall done and after purchasing a new set of tire my rear right tire is wearing incredibly fast as if the rear suspension issue is still present.

I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired. My question who is responsible if injury or death occurs because of these recalls ?.

Left side rear suspension toe link fracture in my car ocurred when the car was in service on a highway! after the failure mode ocurred, we lost the control of the car and we front crashed against a truck. Fortunatelly a fatality does not ocurred but it was closed, only body injuries and a lost car. This failure mode has a recall and campaign under the number 20v675000, Ford dealer in mexico does not wants to take full resposibilty over the catastrofic failure and defects coming from the oem! they just rejected my claim. I need help on this issue ASAP. This unit was sold in mexico, we placed a report with Ford mexico but they rejected, and his argument was that the failure already ocurred and they are not responsible now! dealer said the same. This is serious and safety issue due to a defective part was placed by Ford and passed as an ""ok" part, many lifes are in risk now!!! and they just said is not their issue.