Table 1 shows two common latches/locks/linkage related problems of the 2018 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Hood Latch problems | |
| Tailgate Latch problems |
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the a-pillar trims on the front passenger’s side and the front driver's side became loosened. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while driving at 70 mph, the hood unexpectedly opened. The contact stated that the hood was slightly ajar. The message "hood ajar" was displayed. The contact pulled over to the shoulder of the roadway and pushed the hood down. The contact continued driving. Most recently, while driving 70 mph, the failure reoccurred with the message "hood ajar" displayed. The contact pulled over to the side of the shoulder and pushed down and closed the hood. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2018 Ford Explorer. The contact stated that the tailgate had failed to open. The vehicle was taken to a local dealer, where it was diagnosed that the tailgate latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.