Automatic Transmission Torque Converter problems of the 2019 Ford Explorer

The contact owns a 2019 Ford Explorer. The contact stated that there was an orange wrench warning light was illuminated when the vehicle was shifted into reverse. The vehicle was towed to the dealer where it diagnosed, and it was determined that the failure was with the torque converter. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic where the same information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised to contact nhsta hotline for assistance. The approximate failure mileage was 65,000.

The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the pcm but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,000.

The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was at a complete stop, the vehicle shuddered. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in customer satisfaction program: 20n07 (transmission extended warranty coverage) and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 80,000.