Catalytic Convertor problems of the 2020 Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 mph, there was an abnormally loud sound coming the rear end of the vehicle. No warning light was illuminated. The contact returned to the residence and inspected underneath the vehicle and became aware that the right exhaust had detached. The vehicle was taken to a dealer where it was diagnosed and determined that right exhaust needed to be replaced. The vehicle was not repaired. The contact related the failure to customer satisfaction program: 21b35 (right-hand catalytic converter and right-hand and left-hand exhaust flexible pipe(s) inspection); however, the VIN was not included in the customer satisfaction program. The manufacturer was notified of the failure but provided no assistance. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 40,416.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, exhaust fumes were present inside the cabin of the vehicle and an excessively loud exhaust sound was coming from the exhaust system. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the weld on the catalytic converter was cracked. The contact was informed that the catalytic converter needed to be repaired or replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 38,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from underneath the vehicle. Additionally, an abnormal exhaust odor was detected while the vehicle was idling. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to customer satisfaction program: 21b35 (right-hand catalytic converter and right-hand and left-hand exhaust flexible pipes) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 47,500.

When using the defrost or air conditioner or just having the fan on, exhaust fumes enter the cars cabin. Its very troublesome that when I took it to a Ford dealer and they checked it out and said the catalytic converter was cracked but told us Ford had no fix for it. Its very dangerous especially in the morning time when you need to use the defrost you have roll all the windows down and freeze you butt off.