Table 1 shows one common air bag related problems of the 2021 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Air Bag problems |
Dashboard not attached to frame. Clips intended to attach dashboard to frame are defective (cracked in half). Air bags may be affected (either won't deploy or will deploy on their own). Service dept. At Ford dealership says this is the first case they've seen and repairing it would cost $$$. This vehicle has been regularly maintained and has 0 history of accidents. It is unknown if this defect has existed from the date the car was purchase(or earlier).
The airbag burnt a hole in a cotton shirt and then left 2nd and 3 degree burns on my side.
The contact owns a 2021 Ford Explorer. The contact stated the adaptive cruise control and the collision avoidance systems would malfunction. The vehicle would suddenly deactivate the cruise control and the collision avoidance would detect a non existing object and stop the vehicle also turning to avoid the crash. The contact stated that while idle at a stop light when the vehicle suddenly accelerated rear-ending the vehicle in front. The air bags did not deploy however the acceleration did not reach high enough speeds for such response. A police report was not filed. The vehicle was not towed. There were no injuries or medical attention needed. The contact took the vehicle to the dealer however the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The approximate failure mileage was 10,000.
The contact owns a 2021 Ford Explorer. The contact stated that he was driving approximately 55 mph when a deer jumped out in front of his vehicle. The contact stated that the air bags did deploy , however when it did it was very aggressive. The contact stated that he and his wife were both sustained multiple injuries caused by the airbags. The contact stated the passenger suffered injuries to both her eyes causing blindness, and isn't certain if it would be permeant. The contact stated that he sustained injuries to his wrist, neck, and leg. The contact stated the ambulance was called and took them to the hospital where they received treatment. The contact stated the vehicle was towed to a junkyard service, and from there towed to the dealer where it remains currently. The contact was advised that his vehicle may be totaled and that he should await further details. The mileage failure was 3000 .
On 11/25/2021, I started the vehicle and drove about 2 miles when I noticed that the airbag light was illuminated on the dash. Knowing that this is a safety concern, I pulled into a parking lot and shut off the vehicle. I let the vehicle sit for about 30 seconds and restarted the car. When restarted, the light did not come back on. Took the vehicle in to have a recall performed and told the service advisor that the light had come on. They confirmed that there was a "stored code" but "not something that made sense". The dealership has had the vehicle for 9 days with no resolution. They say that a wiring pigtail harness needs replaced but also that there is a fault in the driver's seat airbag. The replacement airbag is not available due to a backorder (told 3-4 weeks). I feel that this is a large safety concern as I was told I could pick up the vehicle until the parts become available knowing that there is a fault in the airbag. The failure occurred with 3410 miles on the odometer.