Automatic Transmission problems of the 2021 Ford Explorer

The contact owns a 2021 Ford Explorer. The contact stated that after his wife set the vehicle to "park" while the engine was running, as she exited, the vehicle lurched forward and crashed into the garage back wall. There was no damage to the vehicle, however there was damage to the garage back wall. The contact stated his wife saw no warning lights were illuminated. The contact's wife got back into the vehicle and observed that the gear shift lever was still in "park" and she shut the vehicle off. The contact had not taken the vehicle to a local dealer, or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.