general problems of the 2021 Ford Explorer

Nhtsa complaint: VIN [xxx]: transmission cooler (part 7869) ruptured, mixing fluid/coolant into corrosive glycol-acid in violation of ssm 52917. Contamination dissolved wiring insulation and delaminated clutch plates, causing systemic short circuits and can-bus load-shedding. Boiling fluid released toxic glycol/hydrocarbon vapors through hvac ducts into the cabin without notice, creating an inhalation hazard. Vehicle available for inspection at south bay Ford (bar #xxx; captive 93 days). Risk: on xxx short circuits caused complete power steering assist dropout mid-transit. Steering locked during a turn, causing a crash into gate posts, endangering my minor children inside. Cabin chemical vapor inhalation caused respiratory tract irritation, dizziness, and headaches. Open recall hazards remain for visibility loss (recall 26s14) and rollaway (recall 26s48 parts backordered to 2027). Confirmation: contamination, a -1,212-mile odometer fraud discrepancy, and bricked electrical starting systems confirmed by dealer records xxx. Admitted unauthorized repairs to mask trouble codes and evade ssm 52917 confirmed in writing by service director [xxx] xxx, violating CA bus & prof code 9884. 9. History: tracked under Ford rav buyback #xxx, corporate escalation #[xxx], and CA bureau of automotive repair investigator [xxx] (case #xxx). Total statutory loss is $54,628. 75. Symptoms: transmission drops began xxx (42,319 miles). Dealer cleared codes and coerced 500 extra miles. Xxx alerts included "powertrain malfunction" loops. Telematics registered false "vehicle is on" loops. On xxx, dealer blocked diagnostics via a manufactured battery charge demand exactly 24 hours before federal recall 26s48 launched. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Queja por reparación defectuosa DE recall en mi Ford Explorer estimados señores: por medio DE la presente, me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio recibido en su concesionario relacionado con un problema DE recall en mi Ford Explorer [indicar modelo y año del vehículo], cuya reparación, realizada bajo su supervisión, no ha sido adecuada. En los primeros meses DE 2024, llevé mi vehículo a sus instalaciones debido a un recall emitido por Ford, relacionado con un sonido DE media frecuencia resonante (DE tono profundo) que se manifiesta al conducir a baja velocidad sobre superficies irregulares. Según se me informó, este problema fue causado por un defecto en una pieza, la cual supuestamente fue reemplazada en su momento. Sin embargo, después DE meses DE lidiar con el inconveniente inicial y tras un extenso tiempo DE espera, el problema parecía haberse solucionado temporalmente. Desafortunadamente, en noviembre DE 2024, el problema ha reaparecido exactamente con las mismas características, lo que me lleva a sospechar que no se realizó un reemplazo adecuado DE la pieza defectuosa, sino únicamente un ajuste superficial. Al comunicarme nuevamente con su concesionario, se me ha informado que no pueden hacer nada más porque el supuesto reemplazo ya se realizó. Este tipo DE respuesta ES inaceptable, considerando que: 1. El problema persiste y claramente no fue solucionado DE manera definitiva. 2. El recall original fue emitido para garantizar la seguridad y funcionalidad del vehículo, lo cual no se está cumpliendo. 3. Como cliente, esperaba un servicio honesto y DE calidad, especialmente tratándose DE un problema cubierto por un recall oficial. Solicito formalmente que este caso sea reabierto y revisado nuevamente, ya que mi confianza en la calidad DE los servicios proporcionados se ha visto seriamente afectada. Espero que Ford y su concesionario asuman la responsabilidad correspondiente y brinden una solución definitiva al problema.

Steering is sticking.

The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 mph the power steering failed. The contact stated that prior to the power steering failure she observed a "transmission code" warning that flashed twice and then did not illuminate again. The contact pulled off of the road and stopped the vehicle, she restarted the vehicle and the power steering had regained functionality. Additionally, the contact stated that she had been having failure of the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle had been repaired. The contact stated that the instrument cluster failure reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.

I was making a slow speed u-turn to stop a speeding motorist. As I came out of the u-turn, the wheel did not come back to center and I continued the turn going up a curb and striking a chain link fence. When I realized what was occurring, I manually began to turn the steering wheel to the right to get back on the roadway. There is patrol car dash cam footage of this collision. Police report# 23-688.

The wheel wells of the vehicle collect large amounts of snow and ice. This build up constricts the wheels of the vehicle contacting the tires restricting rotation and steering. This is an extremely dangerous potentially deadly situation. We have contacted Ford motor company and the dealership. No remedy to this situation has been offered. Please investigate and any assistance is appreciated. I believe this is a wide spread problem Ford is unwilling to deal with. This condition occurs in cold weather and snowy icy conditions. The build up hazard happens even driving short highway distances.