Automatic Transmission problems of the 2022 Ford Explorer

The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, the reverse mode did not function as needed. The contact stated that when the gear shifter was shifted to reverse mode, the vehicle rolled either forward or backwards and then hesitated. The vehicle was taken to the dealer, however the failure was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.