Warnings problems of the 2023 Ford Explorer

Manufacturer recall number25s72 NHTSA recall number25v442 vehicle had been taken to and left at the local Ford dealership all day (opening to closing on 11/28 and 12/23/25) twice now with no resolution to this recall ticket. Technician and service manager advised both times that the required update from Ford is not working and they believe the apim needs to be released, but Ford service (corporate) must authorize this. Almost two months since the initial appointment and I still have no answers as to when this recall will be addressed. As this is a safety related recall and my vehicle often replicates the problems which are listed in the recall, I would like this matter addressed with a little more urgency by Ford.

Vehicle was within 3 feet of curb in our parking space at home. Vehicle suddenly surged forward and crashed into our building. This happened October 20,2023. The vehicle has been in the shop since October 21,2013. Statefarm insurance paid for investigation in the the black box. Investigation yielded no conclusive results. Upon further investigation the vehicle surged for the investigator as well. Which led to the problem with the wire harness and the accelerator being identified.