Two problems related to warnings have been reported for the 2023 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2023 Ford Explorer based on all problems reported for the 2023 Explorer.
While driving, vehicle made a grinding sound, and all systems related to cruise, 4wd, decent control all illuminated on dash. Vehicle was taken to dealer, metro Ford. Metro Ford stated the transfer case has failed internally, and being replaced under powertrain. A week later, I received a callback, and the service writer stated after replacing and a test drive- it is still an issue, and the vehicle has an issue- which they feel is the awd module, awd module failed causing clutch in transfer case to lock up when it shouldn’t be resulting in limited power and grinding and depletion of safety systems on vehicle. Dealer states Ford is aware of the issue but offered me a discounted repair of 270 dollars vs the 7-800 that it costs to complete the repair. Vehicle is still in shop weeks later with warning lights on.
Precollision assist warnings on in the car saying system unavailable. Took to the dealer and showed me the sensor for this was broken and my cost would be $1800 to repair. My vehicle only has 16000 miles on it and is covered by an extended warranty and 3 year btb warranty. Dealer claims the sensor was hit by an external force so it wasn't covered. I said we have hit nothing and my vehicle shows no damage. Internet says these can fail by bumper collision or hitting a pot hole. I think it is a vehicle safety issue that you don't design something that can withstand hitting a bump or pot hole or why wouldn't you give clearance for the bumper to flex. Ford can't tell me what happened to the sensor and to me that is a safety issue. I spoke with the service advisor and went up to service manager and called Ford customer care and they refuse to do anything about it.