Table 1 shows one common exterior lighting related problems of the 2025 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Exterior Lighting problems |
My vehicle originally showed more than 10 open safety recalls in the Fordpass app and at the servicing dealer. I saved screenshots of each recall. After Ford performed a remote over-the-air software update, all but one recall suddenly disappeared from the app even though no physical repairs were done and no documentation was provided. Nhtsa still shows recall 25v543 as incomplete, involving bcm soldering defects that can cause trailer taillamp failure, electrical malfunctions, hvac issues, mirror/window failures, power outlet issues, and other safety-related electrical problems. The dealer has not scheduled the repair despite parts being listed as available. Ford motor company and the dealer have not provided any recall history, oasis report, repair documentation, or explanation for why multiple recalls disappeared. This creates a safety concern because the vehicle may have unresolved electrical or lighting defects that were not properly repaired or were prematurely marked as closed after a software update. The issue has not been resolved, and Ford has not responded to multiple requests.
“I rented vehicle VIN [xxx] from budget rental car in panama city beach, FL (reservation #xxx, rental agreement xxx). I later discovered the vehicle had an unrepaired federal safety recall (NHTSA recall 25v543 / manufacturer recall 25c42) involving the body control module. Budget never informed me of the recall at any time. On November 11, 2025, when I attempted to extend my rental, the representative told me the vehicle had been ‘sold’ and must be returned within two days. When I attempted to exchange it on November 12–13 at three different budget locations in lansing, mi, they refused to take the vehicle, stating it had a safety recall and should not have been rented out. Only after this did I check the VIN myself and learn of the safety recall. The recall affects multiple electrical and visibility-related components: trailer lights, interior lights, mirrors, windows, rear defroster, usb/12v ports, and hvac systems. These issues can reduce driver visibility and increase the risk of a crash. While driving the vehicle, I experienced visibility problems. The windows fogged up severely, and the defroster did not operate properly. As a result, I was unable to see an animal that entered the roadway and unfortunately struck it. There is now damage to the front driver’s side of the vehicle. This visibility impairment aligns with the body control module recall defects described by NHTSA. This vehicle should not have been rented to any customer, especially with the remedy unavailable until late 2025. I am reporting this because an unrepaired safety recall vehicle placed into active rental service directly resulted in a visibility hazard and an unavoidable collision while I was driving. ” I did not make it back in time to return the vehicle yesterday 11/14/2025 I am finishing up this report and on my way to budget in panama city beach florida to return it. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
First, we took this vehicle to a dealer because the rear window buttons were not working. They wouldn't roll down. Second, the dome lamps inside only work part of the time, when we take the vehicle to the dealer or another Ford dealer that we decided to try, they say they can't do anything because they see no issue as the lights are working at that time. Third, while connected to a trailer, an error message appears several times stating that the trailer has been disconnected. It just flashes and pings, and then disappears. This is a safety issue, as it has caused me to make sudden stops as I am made to believe that the trailer has became disconnected. All these things are stated in the recall we received on this vehicle, and we just want the body control module replaced as it says they should do, but both dealers(bruce walters Ford - pikeville ky) and the dealer we switched to to try and remedy the issue (freedom Ford of wise va) say that there is no issue, and refuse to do the control module replacement. This vehicle has been inspected at the least 6 different times for these issues, and still nothing has been fixed.