Table 1 shows one common seats related problems of the 2025 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Seats problems |
Just dropped off my [xxx] and [xxx] to elementary school drove to get gas and the passenger backseat behind the driver side fell forward and slid forward. I put it back in place drove again. It did it again and it is not staying in place. I called Ford. They told me they were supposed to be a remedy for it mid September. It is mid September but I can’t have my [xxx] getting hurt with a default seat and when I called today xxx at approximately 1:20 pm mountain time the lady on the phone told me pretty much. There’s nothing that they can do about it until there’s parts to replace it even though it opposes a danger to my child. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
This vehicle was a rental car. The rear door opens and closes at random times. On multiple occasions even after locking the car, we would come out to the door being open. The door came down on its own and smacked my wife as well as hitting my [xxx] daughter in the head. While driving down the highway that rear door decided to open on its own putting my family in immediate grave danger. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
My wife found an article about this, so I guess it happens to other people as well. I will leave the link that she sent to me in this report. To put it very simple there seems to be a problem with the seat, memory module in the door of some Ford Explorers. So many times when my wife has had to move my car from the driveway she gets in the car. She pushes the number two button for her seat settings, and she begins to drive the car. While the car is in motion, at any random interval, the seat will reset to my position without any notice. This means the seat begins to move while the car is in motion. In our case, I am about a foot and a half taller than her so when the seat goes back to my position, even though she’s driving, she can no longer reach the brake. Several times while in motion she has had to just hit the power button and shut the car off. This is bad for the car, but it is also best for her safety. I can see this situation causing an accident. It seems Ford knows about it, and they have fixed it in some cars, however until it happens to you I don’t think you’re going to be aware of the problem if you’re moving quickly, it could be a huge problem. I think this is something that Ford needs to address with expediency here is the article where she found a similar experience of another customer online [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).