Timing Tensioner problems of the 2000 Ford Explorer Sport

There is a customer complaint recall on Ford Explorer Sports that Ford customer relations said information was sent out on and people I talk to have not received this information. I am currently having this problem with my vehicle and when taking to the dealership I am told yes there was and Ford knows that the tensioner chain is bad and they have a quiet recall on them and mine was covered but because of the miles on mine it is not and Ford will do nothing about it. They know this is a problem and they should fix it and in all vehicles not just a complaint. The vehicle rattles and does not want to run with this problem. There is actually two recalls on this part not just one and I think Ford needs to fix all the vehicle no matter what miles is on the vehicle the coverage is 6 years 72,000 mile I have a 2000 with a little over 77,000 mile only 5,000 out of there coverage area and I have also had to put a new transmission in the vehicle and Ford knows that there transmissions have lots of problems also.