Three problems related to side/rear glass have been reported for the 2001 Ford Explorer Sport. The most recently reported issues are listed below.
I was on miramar rd. & my back window in my 2001 Ford explorer exploded. Not a tiny, little crack, but a loud, terrifying explosion with flying glass. Thank god I was on my way to pick up my 9 year old niece & 4 yr old nephew and they were not already in my back seat. Glass would have flew into their head on the back seat or I could have gotten into a possible accident. The glass did not reach the front, but was all over the cargo area of the car, inside and outside. (I took some pictures) I pulled over and luckily a man at a local auto shop helped me tape the hanging parts with glass to the car and clean up the glass so I can get the vehicle home. I was in complete shock. As I looked online for what to do and Ford information I found similar instances. Apparently, I wasn't alone in this situation. This is an ongoing problem with the explorers and in all situations Ford is refusing the responsibility. First, I contacted the local poway perry Ford service department and was told by christine that unless I wanted to spend around $450 there was nothing she or anyone can do. Next, I contacted Ford customer care center where pat and her supervisor robert (66360) gave me the warranty speech and a few different websites to research for recalls issues as to get me off of the phone. I let them know that this is a very dangerous situation, for which neither really cared to comment on and kept riveting back to the manual. I am very disappointed in the way I was spoken to and this situation in general. This is a very dangerous situation that can result in possible accidents involving death. I would like for Ford to not only resolve my issue by fixing my back window without any charges, but also do some research and figure out what it is that is causing this in all the cases that were presented.
As she was driving over a curb in parking lot at less than 5 mph tailgate window exploded. 90 % of glass was on outside of vehicle, pieces were very small, there was no glass left in window frame.
Consumer states with normal closure of the rear door, the windshield completely shattered into small pieces leaving splinters in the rear of the vehicle sustaining minor hand and feet injuries to the individual closing the back door.
| Side/rear Glass problems | |
| Power Window problems | |
| Wiper problems | |
| Defogger problems | |
| Visibility problems |