Hatchback/liftgate Support Device problems of the 2004 Ford Explorer Sport

The contact owns a 2004 Ford Explorer Sport. The contact stated that the vehicle was parked when she noticed that the hinge on the rear liftgate was not properly holding onto the glass. As a result, the glass was sliding down into the lift gate panel. The vehicle was taken to an authorized dealer and they were unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was unknown.

We were driving down the street and the hatchback/liftgate fell off the hinges. I have not been able to drive this car in over two years due to the fact that I cannot afford to pay for a manufacturer's defect. I have filed numerous complaints on this vehicle over the years. It has been sitting in the garage. I know that you investigated in 2008 rq08003. I hope we get some assistance. My previous complaint file numbers are 05687908: lists the engine blowing up, mirror falling off, cruise control shutting off, etc. But I have received no assistance from NHTSA. I have spent over $3,000. 00 on this car for manufacturing defects. (documented).