Sun/moon Roof Assembly problems of the 2018 Ford F-150

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed with the moon roof closed, the contact heard an abnormally loud sound coming from the vehicle. The contact stated that the moon roof independently opened halfway and independently closed repeatedly. The dealer was made aware of the failure and provided a reset; however, the reset failed to fix the failure. The contact stated that the moon roof closed but was not properly sealed. The vehicle was taken to the dealer where it was diagnosed with a fractured moon roof frame. The contact was informed that the moon roof frame needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 90,500.

Took my vehicle to Ford dealership to have leaking sunroof checked, had it repaired for broken track, but the amazing things was the price that Ford charge me for the repair of the sunroof track which was $5507. 49, wasn’t really told why it cost me so much being that it’s a 2018. I do have the receipt, and has been trying to find a lawyer to try and recover some of my losses. Please let me know what I should do about this repair.

The contact owns a 2018 Ford F-150. The contact stated that while driving at approximately 20 mph, the moon roof button was depressed, but the moon roof had jammed. The contact stated that the driver's side of the moon roof was slightly opened. The vehicle was taken to a body shop where it was determined that the moon roof unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 59,400.

The contact owns a 2018 Ford F-150. The contact stated that while driving in a rainstorm, water from the sunroof leaked into the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the sunroof needed to be replaced to prevent further water leaks. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 79,000.

The contact owns a 2018 Ford F-150. The contact stated that the panoramic sunroof failed to close while pressing the close button. The vehicle was taken to a dealer where it was diagnosed and determined that the sunroof guide rails needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was 60,000.

The contact owns a 2018 Ford F-150. The contact stated that while parked she observed a rattling noise emanating from the moon roof. On another occasion, while driving approximately 55 mph, a metal piece of the track fell off and landed in the river's lap. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.

The contact owns a 2018 Ford F-150. The contact stated while driving 40 mph and attempting to open the sunroof, the contact heard a loud noise and became aware that the glass panel brackets had separated from the sunroof frame assembly and stopped moving. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in TSB: 18-2374. The manufacturer referred the contact to the NHTSA hotline. The approximate failure mileage was 48,000.

Moonroof malfunctioned- causing it to be left open in the winter with poor conditions rendering the vehicle unsafe to drive. Discovered that internal mechanism for opening and closing (made of plastic) had broken in the track. Was able to get it closed for now but I don’t feel safe driving myself and twin toddlers. Saved the portion of the clip that broke off.

The contact owns a 2018 Ford F-150. The contact stated while driving 35-40 in a parking lot, the arm actuator fractured on the sunroof. The contact stated that the air dam was not on the new sunroof, which made an abnormal popping sound, and the contact deemed the part was useless. There were no warning lights illuminated. The vehicle was taken to the local dealer who replaced the sunroof. The vehicle was repaired but the new sunroof was not equipped with the air dam, and the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 36,000.