Door Latch problems of the 2019 Ford F-150

The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the passenger's side rear door inadvertently opened and failed to latch properly. Additionally, the passenger's side rear door previously failed to unlock. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The contact related the failure to customer satisfaction program: 19n06 (door latch freezing concerns) however, the VIN was not included. The failure mileage was approximately 51,000.

The contact owns a 2019 Ford F-150. The contact stated that the front driver’s side door failed to open as needed. The contact took the vehicle to the dealer where the door was repaired out of pocket. The dealer linked the failure to an unknown recall and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and confirmed that the vehicle was not under recall. The contact was then referred to the NHTSA hotline for assistance. The vehicle was repaired. The failure mileage was approximately 44,000.