Rearview System Braking problems of the 2023 Ford F-150

Camera image becomes distorted when put in reverse. It doesn’t happen all the time, but sometimes happens multiple times a day. I have pictures and videos of the distortion of the camera happening.

I purchased my 2023 Ford f150 lightning lariat in November 2023 and although it has been an outstanding vehicle in most regards, there is a glaring software/infotainment problem that has been extremely dangerous on multiple occasions. When putting the truck into reverse, the screen sometimes freezes on a static image, leading me to believe that there are no vehicles or pedestrians behind my truck when in fact there are vehicles and pedestrians behind my truck. Additionally, the screen frequently freezes completely or fails to initiate in the first place. This is an issue that has been repeatedly posted about both in f150 lightning forums and on the [xxx] subreddit. Many users have taken their vehicles in to address this issue, but Ford technicians seem under-trained to handle this and refer customers to a potential future update that might resolve this. We believe Ford is failing to ensure the safety and security of both lightning owners and pedestrians by not addressing this issue with their infotainment system. Specifically, this issue occurs on sync 4a on the 15. 5 inch screen. At present, I am running the most recent software available as of 4/4/24. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The 360 camara does not always come on for several minutes after starting up. This prevents me from using the bachup canera and therefore I ciuld run over something or somebody when backing out of my garage or out if a parking spot. I have taken the truck in to to different dealers and all they say is they can't duplicate the problem. I even show them a viseo of it happening to me but say they have to see it to fix it. I see all of the Ford SUV's are on recall, so wht aren't the f150's? this is a very dangerous situation that needs to be corrected ASAP. I swe many owners on tge internet with the same problem. Please help!.

Loud buzzing noise interrupts driver focus. This happens intermittently, but has occurred while braking at busy intersections, while backing into urban parking spaces, while attempting to use the camera for safe maneuvering - or just at random times while driving. Navigation has been interrupted, preventing the ability to make safe decisions to arrive at a desired location. Voice-based services have been interrupted, prompting the need for physical interaction (which entices the driver away from hands-free operation and taking their eyes off the road). Backup camera has been disabled (blank screen) while switching to reverse preventing detection of objects behind the vehicle. Infotainment/vehicle operations are disrupted while system randomly reboots (and often buzzes loudly). Additional issues render the audio system as annoying, buzzing during songs whether on carplay or via usb music. The optional (and expensive) b&o unleashed audio system has been rendered almost useless. Noise has been so disruptive as to startle me during operation of the vehicle on multiple occasions since purchasing the vehicle in July 2023. Updates have been hinted at to address this problem but have not been delivered or realized - and yes auto update is on and I'm manually checking for updates as well. October ota did not address this issue (and may have made it worse - although my high hopes for this update may have just increased my annoyance at its persistence). I have reported this to my Ford dealer. Date listed below is last occurrence.

The sync 4 main display reboots very often. It has occurred over 30 times in 10k miles. I am considering this a safety issue as it often happens shortly after startup of the vehicle, and prevents the backup cameras from functioning. In fact, it has rebooted the screen while I was reversing probably five times. Ford has had numerous software updates and yet this problem remains endemic across multiple owners that I have spoken to.