Software problems of the 2011 Ford Fiesta

When I purchased my vehicle new I had several problems with the transmission. After several trips to joe cotton Ford in carol stream, IL there was no remedy besides removing the cables from the battery to reset the vehicle's computer. On September of this year I received a letter from Ford motor CO. To advise that they need to do a software update due to a tcm circuit failure. I took my vehicle to friendly Ford 333 e irving park, roselle, IL, on Monday November 11, 2019, so they can rectify the problem. Prior to taking my vehicle to the dealership I removed the battery cables. Apparently the dealership was not able to install the new software. The service advisor advised me that the card code reader was not able to identify the error message and they had to charge me. My vehicle was at the dealership for several days and they loaned me a car while it was in service. I was charged $199. 00 for them to look at the problem and since they could not update the software I had to pay the bill. I called Ford motor CO. For assistance and the agent told me that there was little they can do since the dealership is a franchise. This is unjust that I was charged for something I was advised that would be free of charge. I hope to be reimbursed.

I purchased a Ford Fiesta 2011 in October, 2010. Within the first year of ownership (around 8,000 miles), the car began to shutter upon initial acceleration at low speeds, especially when going up or down an incline; when moving the accelerator pedal back and forth quickly (in stop and go traffic, for example, or when accelerating to turn left from a stop) the rpms would jump and the car would not accelerate promptly, and then only after harsh jerking. Numerous trips to the dealership resulted in several explainations (and costly "repairs"), including being told I needed a complete engine flush, faulty brake calipers, recalibration of the computer software, and the classic "that is normal operation for the car. " as of February, 2015 (my car now has 50,000), the issue continues to persist and, most concerning of all, my car will now periodically stall with complete engine and electrical failure. Please note the issue described above occurs from a stop and/or at slow speeds. My car has stalled several times while I was attempting to turn left or pull into the road from a driveway. These are particularly hazardous times for the car to fail and severly compromise not only my saftety but those of other drivers on the road. Frustratingly, the dealerships consistently report "there is nothing wrong with the car" and "it functions normally. " a car like mine -- relatively new, average milage, with maintenance always completed at a Ford dealership and according to manufacturer recommendations -- should not stall. I am greatly concerned each and every time I drive the car and Ford's apprently inability to solve the issue.