Wiper problems of the 2011 Ford Fiesta

Tl- the contact owns a 2011 Ford Fiesta. The contact stated that the horn and the lights did not work without warning. The vehicle was taken to an independent mechanic who diagnosed that there was a sort in the fuse box. The technician told the contact to check for recalls. The dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 81,000. Fe.

Tl- the contact owns a 2011 Ford Fiesta. The contact stated that while backing the vehicle out of the garage, he heard a tic-tic noise coming from the front of the vehicle, without any warning indicator. The vehicle was taken to a local dealer who diagnosed that the steering gear was bad but drivable. The failure recurred. The manufacturer was made aware of the failure but stated that the vehicle was out of warranty. The failure mileage was 31,800. Also, the contact received notification of NHTSA campaign id number: 15v246000 (latches/locks/linkages) however the part to do the repairs was not available. Parts distribution disconnect. Fe.

The passenger-side side mirror insert fell out of the mirror housing leaving me with no mirror for side viewing while driving. This happened while the car was parked on the street out side my house. There was no damage of any type to the external mirror housing. I have the mirror insert. It fell to the street undamaged. The plastic articulating ball that holds the mirror insert inside the mirror housing was what failed on its own inside the mirror housing, I have the failed mirror insert.

The contact owns a 2011 Ford Fiesta. The contact stated that while driving at night, there was a reflection on the rear view mirror while looking through the rear window. The failure occurred when the vehicle was driven at night. The vehicle was taken to the dealer and they applied tint to the rear window however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 64,000.

The front windshield wipers didn't work when the temperature was cold. My daughter was almost in an accident when the windshield iced up. We had to find a time when Ford service could see the problem and were told the Fiesta needed a new windshield wiper motor. $400 when I asked service how this could happen on such a new vehicle I was told the motor does wear out. I asked what we could do to prevent this from happening again and was told the motor should last 4 years, the same as this one. I've never had a windshield wiper motor go bad and I keep cars from 10-15 years.

Filled windshield wiper fluid. All leaked out. Tank sprung a leak and needed to be replaced.

The rear head restraints in the 2011 Ford Fiesta create severe blind spots out from the rear of the car. These blind spots can only be managed by removing of both the left and right head restraints. This creates a safety hazard for passengers who do not know, or replace the head restraints in a rear collision. Ford has addressed this issue in their 2012 models, by using a head restraint that folds down when not in use by a passenger. Ford has failed to include this update to the 2011 year lineup. I live in a major urban area and have seen many of these cars driving around with either no head restraints present, or installed incorrectly. Ford is charging $300+ per headrest mechanism. The part number is <611a08 I humbly request that the NHTSA please look into this matter. I was unfortunately in a hard rear end collision last winter and will attest to how well the head restraints work in crash conditions. Thank you very much for your time.